JOB DESCRIPTION
Position: Manager, Document Translation Status: Exempt, Full-Time
Supervisor’s Title: VP of Client Experience Date: August 2025
Primary Goal: The Translation Manager oversees the team of translation project managers responsible for delivering translation projects. The manager will oversee multiple language service integration projects, new client implementations of translation and localization services and support acquisition activities for GLOBO. This critical role is accountable for the overall success of the translation portfolio, provides innovative solutions for GLOBO translation systems and processes, and helps cultivate future opportunities by maintaining a high level of program quality and customer loyalty. This role works very closely with all GLOBO divisions and the GLOBO leadership team to successfully deliver translation projects. The manager will be measured on the on-time delivery of quotes, projects and their ability to achieve an established project margin, among other metrics.
Responsibilities & Key Competencies include:
Leadership:
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Provide thought leadership to deliver world-class services
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Capable of acting as a change agent to create new relationship opportunities with an acquired company or new clients and GLOBO teams
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Capable of improving the translation service delivery tools and processes
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Ability to manage and inspire cross-functional global teams
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Ability to formulate and articulate a perspective and present it in a way to create understanding and alignment
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Display financial acumen to deliver projects within defined margin targets
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Support delivery of policy change while providing guidance, mentoring, training, and support to team members
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Lead and monitor a wide range of high visibility projects and solve problems to keep projects moving forward and on track
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Manage client expectations, drive client deliverables, and exercise scope control to ensure project completion on schedule - including across multiple time zones
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Creatively design solutions for complex requirements
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Develop and maintain strong functional and technical product knowledge
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Participate in ISO audits for the Translation Service lines
Operational Management:
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Oversee the team of translation project managers and ensure projects are completed on time, to specifications, and to closure with accuracy and efficiency
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Manage multiple concurrent complex, global, multi-phased client translation implementations
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Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multicultural clients
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Provide project management subject matter expertise in client/prospect related discussions, presentations, or RFP responses
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Track and manage program risks, actions, issues, decisions, and metrics for the overall program portfolio
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Escalate and drive risks and issues to resolution
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Manage and report on program financial spend to budget and other Translation team metrics
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Identify team training needs and ensure successful delivery of training and professional development
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Source, vet, and integrate best-fit translation and localization vendors. Manage vendor contracts in alignment with margin and other quality goals
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Ongoing participation and management of relevant ISO processes to maintain certification of standards.
Execution:
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Deliver to program objectives, deliverables, work plan and ensure team’s delivery of new business processes, capabilities and new tools
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Ensure the GLOBO translation team members are completing deliverables in alignment with the timelines
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Direct project execution by assigning tasks, managing project resources, working with subject matter resources, tracking project schedules, mitigating risks/issues, and developing and executing contingency plans
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Identify and track risks, actions, issues, decisions, dependencies, and synergies to ensure successful project delivery and define project process improvements
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Conduct effective training and product demonstrations calls with clients remotely
Required minimum experience and education:
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Bachelor's degree required; MBA preferred
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5+ years business experience
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3-5 years of project management experience with a proven track record of successfully managing multiple complex projects concurrently
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Prior experience leading, managing, and mentoring a team
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Excellent written and verbal English skills native or near-native proficiency in another language is a plus
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Solid knowledge of localization and website translation project management preferred
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Understanding and working knowledge of CAT tools and workflows preferred
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Knowledge of translation industry standards and best practices
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Authorization to work in the United States
GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.
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Drive Results—Evaluates situations and data to understand implications for chosen business solutions. Thoughtfully delegates work and provides resources to team to accomplish work, aligning staff to Company mission and vision.
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Communicate Effectively -Influence team through communications. Foster communications up and down the organization.
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Developing Self and Others - Exhibits functional mastery and curiosity to learn outside of role, department, and organization. Develop talent for career growth/future opportunities.
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Growth-Focused -Identify barriers to change/growth. Recognize team accomplishments to support change and growth initiatives
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Customer Centricity - Models service delivery and coaches others to delivery excellent service in a variety of settings. Understand customer needs and uses feedback to develop and improve processes, procedures, partnerships, performance expectations, and training so that customer satisfaction improves and service issues are prevented
Supervisory Responsibilities: This position does have direct supervisory responsibilities.
Work Environment: This position predominantly operates in a professional remote office environment. This role routinely uses standard office equipment such as computers,or phones. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.
