This role involves direct client and vendor communications as a Coordinator for specific Project Managers, as well as support to other PM team members when volumes peak on different accounts. This role will involve PST working hours.
Responsibilities
- Primary support for a specific Vistatec PM, working with daily deliverables, supporting on-time delivery (OTD) for a product portfolio assigned to.
- Partnering with PMs in other time zones to ensure all communications are addressed in applicable time zones
- Learning and working with Vistatec and client-specific tools and platforms
- Basic troubleshooting of internal and client-specific tools
- Provide troubleshooting for linguists and help PMs troubleshoot for clients
- Documenting processes, contributing ideas, and implementing improvements for overall benefit to the team
- Assisting the senior management team with special projects
Requirements
- Ideally 2 years + in a similar role in localisation
- Excellent time management skills and the ability to adapt to change
- Mid-Level experience using Word, Excel, PowerPoint, Outlook, and Calendar
- Ability and willingness to learn new tools
- Self-starter with an ability to process and retain a high volume of information, particularly during the training phase.
- Willingness to continue learning and development.
- Working independently with support offered in-house and online tools (email, instant message, video conferencing)
- Fluent in English
- Ability to communicate clearly in writing (English) and face-to-face online.
- Technical proficiency working with and troubleshooting different computer platforms, tools, and ability to understand proprietary systems.
- Ability to prioritize tasks as needed
- Flexible around working hours (PST time)
Ideally, the candidate will have/be
- Previous face-to-face communications over video chat
- Experience with Google online tools such as Drive, Docs, Sheets, etc.
- Ability to read and follow documented processes
- Working in a quality-certified environment is also a plus (ISO, etc.)
Department
Program Management – Strategic Accounts
Job Title
Localization Project Coordinator - LATAM
