As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ROLE OVERVIEW
The Project Manager is responsible for overseeing the successful planning, execution, tracking, delivery, and closure of client projects. In this role, they collaborate closely with clients to understand requirements and coordinate with the global team to fulfill them, developing tailored solutions grounded in the Welocalize's Four Pillars: Customer Service, Quality, Innovation, and Global Teamwork.
The ideal candidate is a driven professional who excels at building relationships across project teams and thrives in a fast-paced, dynamic environment. Prior experience in the localization industry is required.
MAIN DUTIES
The following is a non-exhaustive list of responsibilities and areas of ownership of the Project Manager:
- Project planning, scoping, requirements gathering and validation with the client
- Preparing, managing and controlling project quotes, estimates, and budgets
- Partnering with the client and internal stakeholders to plan and resource projects effectively, ensuring alignment with quality, cost, and schedule requirements
- Conducting risk analysis and developing contingency plans in alignment with the plan–do–check–act (PDCA) cycle
- Leading both internal and external teams to ensure the successful execution and delivery of client projects
- Creating project timelines and ensuring on-time delivery
- Establishing and nurturing relationships with the customer, internal teams and external suppliers
- Overseeing project activities and ensuring resolution to any problems that may arise (corrective and preventive action)
- Actively seeking ways to optimize delivery, client satisfaction, quality and profitability
- Reporting, both in written and verbal form, to internal and external stakeholders regarding project scope, financials, progress and status, formally and on an ad-hoc basis as required
- Ensuring finance systems are kept up to date and accurate
- Process documentation and knowledge management
- Ensuring profit of the project is maintained through the management of margin
MEASURES OF SUCCESS
Delivery of services in line with core KPIs for project management, which include but are not limited to:
- Client satisfaction
- On-time delivery
- Cost control and profitability
- Revenue throughput
- Client growth
REQUIREMENTS AND EXPERIENCE
- Proven project management experience in a fast-paced, client-centric environment, in the translation or localization industry
- Knowledge of the translation industry and a keen interest in its technology, processes, competitive landscape and emerging trends
- Demonstrated success at managing large accounts and/or projects
- Curiosity and creativity to question existing processes and approaches and innovate new ones
- Proven experience in development of processes and ideas
- Experience in financial management and budget to actual management
- Customer relationship management and business development skills to drive organic growth
- Availability to travel for work related commitments
- Experience with Machine Translation and NLP work processes are recommended
- Technical Skills: JIRA, Confluence, Zendesk, and Power BI
OTHER RELEVANT SKILSS
- A motivated, positive team player with strong interpersonal skills
- Proven ability to lead large, diverse, and virtual teams effectively
- Excellent written and verbal communication skills
- Strong organizational and problem-solving abilities
- Confident presentation skills and the ability to communicate complex ideas clearly
- A talent for building and maintaining strong client relationships
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Ability to stay focused and effective when managing challenges related to quality, turnaround time, resources, or budget
- Keen attention to detail and commitment to high-quality results
- Quick learner with the ability to master new technologies, tools, and processes
- Ability to mentor and train Project Coordinators on projects and workflows
EDUCATION LEVEL
- Bachelor’s degree (B.A.) from a college or university in related filed or relevant working experience.
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