About the job

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the "go to" provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world's leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

The LQAM will:

Work with the Globalize Portfolio Directors, global LQA Managers, local Managers (including FQAMs, Production Managers, other SLs), and Sales to support growth of the team, both locally and internationally, as well as alignment on long-term strategies aligned with the company's goals.
Participate in high-level decision-making processes and provide insights on how QA can support business expansion and market penetration.
Support team and make decisions to ensure successful project delivery within budget, timeframe and quality scopes.
Developing and managing successful relationships with Keywords clients at a senior, manager and director levels.
Managing, leading, motivating, coaching and training local LQA Project Managers.
Improve and develop services within Keywords Montreal and elsewhere.

Key Responsibilities And Activities Supervision:

Manage, lead and motivate local LQA Project Managers and Teams.
Proactively solve issues with the LQA Project Managers and Teams.
Lead efforts to achieve Project Manager standardization across different locations together with the rest of the QAMs.
Track client relations and macro-project progress in conjunction with the Project Managers.
With the help of the Project Managers and Leads, create and implement any process changes/improvements accordingly.

Training and Coaching:

Provide regular evaluation feedback to LQA PM needed.
Empower staff as much as possible and appropriate.
Take charge of the professional development of the LQA Project Managers.
With help of other Project Managers, mentor and train new LQA Project Managers.
In conjunction to service development, help identify areas where training material may need improvements.

Client Management:

Attend or lead QBR, MBR, any account meetings as needed.
Collaborate with Production Managers and other key account managers across Globalize to work on shared client strategies.
Communicate effectively with clients to identify needs and evaluate or build alternative business solutions.
Responsible for top-tier client account management affecting local operations.
Participate in and lead, or alternatively delegate, proposal efforts where necessary.
Set and manage client expectations appropriately.
Cross-sell services to clients where possible and appropriate.
Continually seek opportunities to increase customer satisfaction and deepen client relationships, and encourage and grow own team to do the same.

Administration:

Track performance and ensure right size of the local team according to the account and business requirements.
Cooperate with Finance and other support structures to share production data and forecasts Managing strategic and more complex clients and budgets, including forecasting and financial planning for LQA initiatives.
Track and manage project and clients macro KPIs.
Track and manage local team and department KPIs.
Provide relevant and thorough briefings to Directors, PM and Leads.
Help and manage the creation and design of templates used by the global department.
Manage macro resources planning, recruitment and training in partnership with the Production Support department.
Report client and macro project statuses and information to director and management team on a regular basis.
Manage most daily communications.

In addition to the above, the LQAM is expected to complete any other tasks deemed necessary.

Requirements Technical Skills:

Relevant experience in a Management or similar role in the Video Games or related industry.
Bachelor degree or equivalent, relevant experience.
Experience in an Account Management or sales-oriented role.
Formal Project Management techniques or training (PMP, Agile, Scrum, etc.).
IT literate.
Familiarity with defect tracking tools, workflows, test case management tools, agile tools, and project tools, such as JIRA, Confluence, Spira, TestTrack, DevTrack, and DevTest.
Familiarity with Translation Memory and Content Management tools.
Bilingual - French and English - fluency is a benefit. (Proficiency in English is required due the need for ongoing interaction with managers and team members who are located outside of Quebec.)

Knowledge:

Knowledge of a project cycle and a games' development process.
Knowledge of Localization QA and Certification testing services and processes.
Understanding of all video game business services and processes.
Understanding of various business and management concepts.
Understanding of change management and continuous improvements protocols.

Soft Skills:

Strong leadership skills and decision making abilities.
Excellent communication skills and capacity to speak in big groups/presentations
Capacity to delegate effectively, including decision making where appropriate.
Accountable and responsible.
Agile, flexible and able to instill change.
Skillful in conflict management and giving of constructive feedback.
Ability to negociate and interact with clients.
Ability to work effectively and decisively under pressure.
Ability to handle multiple projects and to delegate
Highly organized with the ability to prioritize tasks.
This position requires to be able to travel for business on short notice

Benefits Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

Note to Recruitment Agencies

Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, Canada, Montreal

Area of Work: QA Testing Services

Service: Globalize

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

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