Major Responsibilities

Customer Satisfaction
- 1)Assists the technologist with special procedures, localizations, and stereotatic biopsy. CT guided biopsy and US guided biopsy.
- 2)Participates in the associate satisfaction survey.
- 3)Prepare patients for their exam. Assists in changing patients, verifying physician’s orders, obtaining histories / referrals if needed, explains procedure, when applicable assists patients to exam room.
- 4)Transport patients to and from ER.
- 5)Assist technologist with difficult patients, portable procedures, maneuvering carts and positioning patients.
- 6)Address and resolve customer complaints if within the associate’s capabilities.
- 7)Completes all annual mandatory computer based training by system deadline.
- 8)Uses ADIET with every patient encounter. Submit ideas for improving customer satisfaction.
- 9)Works with the technologist to ensure that patients and customers needs are met in a timely and efficient manner.
- 10)Maintains a positive relationship with all customers i.e. patients, other departments, Physicians and fellow associates.
Quality
- 1)Answers phones in a professional manner, identifies department and self to caller. Takes accurate messages.
- 2)Accurately use the paging system and perfect serve to communicate results.
- 3)Accurately completes all data entries in the Cerner Radnet.
- 4)Schedules patients through the radiology information system, evaluating daily schedules for optimum patient flow.
- 5) Prepares necessary supplies prior to exam. Stock exam rooms, maintains order and cleanliness of work areas. Demonstrates safety in all areas, electrical, environmental, radiation etc. Ensure a secure and safe patient and work environment by maintaining a continued awareness of safety hazards. Submits ideas for improving quality in department.
Organizational Climate
- 1)Participates in departmental recognition and socialization activities
- 2)Attends department staff meetings.
- 3)Model the Behaviors of excellence
- 4)Model the Be Safe Behaviors
Productivity
- 1)Participates in efforts to improve productivity in your department.
- 2)Acts as a liaison between Technologist, Physician and patients.
- 3)Maintains appropriate stock levels.
People Growth
- 1)Assess own learning needs, seeks appropriate training and development.
- 2)Sets own learning goals.
- 3)Development of a learning plan and documenting your progress on a learning log.
Economics
- 1)Participates in efforts to contain costs or generate revenue in your department.
- 2)Submits ideas for reducing expenses or adding revenue.

Education/Experience Required

High School Graduate.

Knowledge, Skills & Abilities Required

Good interpersonal skills Good communication skills Good interpersonal skills Knowledge of computers
CPR Certification

Physical Requirements And Working Conditions

May be exposed to radiation; hazardous materials & life threatening diseases. Ability to lift and/or move patients, heavy lifting according to DOL standards. Ability to work rotating shifts any day of the week, including weekends. This position will need to recognize needs and behaviors of a variety of age groups of patients treated, normal patterns of adolescent behavior and look for signs of normal aging: prior experience with various age groups is preferred.
Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Aurora Health Care

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