At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

What You’ll Do

The Manager, Customer & Partner Training (AMER/LATAM) owns the vision, delivery, and growth of Live Training experiences for customers and partners across North and Latin America. As a strategic people leader and player-coach, you’ll manage a team of trainers, guide the evolution of our regional training strategy, and ensure alignment with Braze’s customer engagement and retention goals.

In this highly cross-functional role, you’ll collaborate with stakeholders in Customer Success, Product, Marketing, and Localization to ensure training is impactful, scalable, and regionally relevant. You’ll measure the success and business impact of training programs and continuously iterate to support customer onboarding, adoption, and maturity.

Responsibilities Include

Define and lead the AMER/LATAM Live Training strategy in partnership with global learning and community leaders and regional stakeholders
Deliver impactful virtual and in-person customer and partner training sessions
Hire, develop, and manage a team of customer training specialists
Ensure team-wide product mastery and training quality
Oversee regional scheduling, delivery, and operational logistics of instructor-led training
Partner with teams like Curriculum, Strategic Consulting, and Customer Success to expand course offerings and drive customer satisfaction
Analyze engagement and training impact data to optimize programs and demonstrate business value

Who You Are

You are a passionate learning leader with experience scaling training programs that drive measurable results. You are comfortable developing team talent as you are influencing cross-functional strategy. You bring a growth mindset, excellent business acumen, and a collaborative spirit that builds across teams and cultures. You have a proven track record of building and leading high-performing training teams, and scaling global programs with measurable business outcomes.

Abilities Required

Strong presentation and training skills, including in both virtual and live environments
Strong strategic thinking and program leadership skills
Proven ability to manage through influence in a cross-functional environment
Experience creating scalable frameworks for training delivery and measurement
Ability to develop, coach, and empower diverse teams
Comfortable navigating ambiguity and driving clarity in fast-paced environments
Experience leading training for enterprise or strategic customers
Experience working with international teams and building regionally adapted programs

Bonus

ExpExperience in SaaS is highly preferred
Familiarity with Braze or customer engagement platforms
Bilingual or multilingual capabilities, particularly in Spanish or Portuguese, is a plus

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $116,600 - $129,500/year with an expected On Target Earnings (OTE) between $137,200 - $152,400/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

What We Offer

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

Benefits

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.

Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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Manager, Customer and Partner Training