POSITION SUMMARY

The Interpreter works as part of the clinical team and is responsible for accurate interpretation services for patients and staff. The interpreter is the primary interface between the clinical staff, office staff, and Haitian patients. This position reports to the Clinical Manager of their site.

PRIMARY ACCOUNTABILITIES

Achieve Results

Manages the flow of communication between the patient/family and staff in order to ensure accuracy and comfort.
Works closely with providers, nursing, and support staff in each department to insure patient access to care with regard to bilingual services.

Operational Excellence

Accurately interprets for non-English speaking Haitian patients and their family members to ensure patient understanding for both oral and written communication between all parties involved during patient visit.
Demonstrates an understanding of potential barriers to communication including cultural differences, ethnic issues, gender issues, lack of education or differences between patient or provider life experiences.

Relationships

Establish a favorable working relationship with all staff members associated with the organization.
Possess a positive working relationship with patients, contractors, vendors, third party payor resources and related entities.

Leadership & Stewardship

Uphold and consistently represent the values, mission, and policies of the organization at all times.

PRIMARY TASKS AND DUTIES

Accurately interprets for non-English speaking Haitian patients and their family members in all aspects of their visit, with providers, nursing staff, and support staff.
Accurately translates any written communications from English into French Creole and assists patients in properly completing necessary paperwork.
Works closely with providers to contact patients on their behalf, due to language barrier, to insure understanding of providers orders, prescriptions, appointment, lab work, referrals, etc.
All other duties as assigned.

ESSENTIAL FUNCTIONS/KEY COMPETENCIES

Establishes rapport with patients encouraging patients to ask for clarification of any issue as they arise during the visit and relays legal requirements and essential information regarding informed consent, confidentiality and security of medical communication.
Demonstrates an understanding of potential barriers to communication including cultural differences, ethnic issues, gender issues, lack of education or differences between patient or provider life experience.
Understands the vital role of accurate interpretation and understands the risks of inaccurate interpretation in a medical situation.

COMPLIANCE

This position requires compliance with Chesapeake Health Care. Requirements of Conduct/Work Rules, Compliance Program, and policies and procedures. Failure to comply, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements of our written standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with our compliance program policy and procedures.

POSITION REQUIREMENTS

Education

High school diploma or GED

Experience

1 to 2 years’ experience of interpreting in the medical field.

Competency Tested in medical translation

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Education:

High school or equivalent (Required)

Language:

English (Required)
Haitian Creole (Required)

Work Location:

One location

Work Remotely:

Work Location: In person

Chesapeake Health Care

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Haitian Interpreter