Translation Coordinator - Italian

About the role:

Our client is looking to bring on a few different Growth Marketing Translation Coordinators to help us with a few key functions in managing the Product, UX, and Growth Marketing translation queue.
The primary goal will be to assist us in turning "first pass” automated translations into a branded copy that conveys our tone and voice across various marketing communications (blog posts, sale emails, website banners, zings, CTAs, etc.).
This role will not be about just translating copy but instead will be about taking already translated copy and helping us ensure it strongly matches the branded voice we believe presents the best version to our customers.
The languages we're currently looking to support in this first batch are Japanese, Portuguese (Brazilian and Portuguese dialects), and Latin American Spanish (Spanish dialect predominantly but also Central and South American dialects).

Additional Responsibilities:

Translation Coordinator will include program management of our queue, coordinating with contracted translation specialists, updating existing repositories with approved translations, and helping us build an employee-facing wiki. Initially, we'll look to ensure SLAs are met and then expand operations toward supporting these additional responsibilities.
To excel in this position, we would look for someone who is comfortable working quickly to help manage our backlogs with an eye toward how we can improve.
This team would serve as our local knowledge experts and partner with various business functions (UX, Product, Tech, Creative) in order to improve the experience for our end users while ensuring we meet our high bar for customer messaging.
If you are comfortable working in a fast-paced, yet methodical environment where you can look to identify and implement improvements this role may be the right fit for you.

Job Responsibilities:

Translate, localize, and edit copy for various campaigns and products that help us maintain the branded voice across various markets
Identify process opportunities and gaps and coordinate with stakeholders on solutions
Review ticket statuses and help us ensure critical tickets are handled with speed and care
Provide health checks on your portion of the pipeline and ensure appropriate coverage is available at all times
Meet agreed-upon SLAs for response and completion
Provide QA checks on already translated copy
Work with business partners and stakeholders to ensure our customers receive the right messaging at the right time

Basic Qualification:

5+ years of experience copywriting in the language specified or as a native speaker
2+ years assisting in project management duties helping to manage pipelines and improving workflows
Desire to seek out improvements in workflows, communicate new ways of working, and implement solutions.
Past experience crafting customer-facing communications
Comfortable with finding opportunities in ambiguity
Strong problem-solving skills
Outstanding work ethic and organizational skills
Extremely detail-oriented
Excellent communication skills

Preferred Qualifications:

Benefits:

About the Company:

Our client is a company whose entrepreneurial spirit with a team of pioneers and inventors who are not afraid to disrupt the status quo and apply an innovative approach to everything they do—from revolutionizing an art form to enacting positive change in the cities and countries in which we operate. As the largest producer of audiobooks in the world, they are passionate about well-composed words that are artfully performed. The company's consistent focus on technological innovation and superior programming has earned them many millions of habituated subscribers.
The company's People Principles celebrate who they are and where they have been, and guide the way they work shoulder to shoulder to enhance the lives of their millions of customers. They reflect and apply to everyone who works with our clients. The entrepreneurs and operators, the dreamers and the doers, those who have worked there for 20 years, and those who have arrived in the past few weeks and months.

24-11776

Global Technical Talent, an Inc. 5000 Company

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