Want to help us help others?

GoFundMe is seeking a skilled Localization Program Manager (LPM) to oversee the coordination and execution of translation and localization operations. As an LPM, you will collaborate closely with translators, internal stakeholders, company partners, and product leadership to ensure that GoFundMe delivers a locally tailored experience. Your primary responsibility will be to establish and maintain high-quality localization operations across various markets and languages supported by the platform.

Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 3x a week.

The Job

Embedded in the Product team, develop and manage the translation and localization strategy, roadmap, and budget.
Collaborate with cross-functional teams (product, engineering, design, marketing, and international teams) to ensure seamless product releases and go-to-market launches that provide a delightful experience for our global users.
Centralize translation management efforts to improve efficiency and continuously enhance translation processes.
Manage contracted linguists and localization vendors to ensure translation quality and consistency throughout the user journey.
Partner with the engineering team and internal linguists to enhance translation quality and add new languages as GoFundMe expands into new markets.
Support translation requests from cross-functional teams and proactively provide expertise in localizing the product and go-to-market experience.
Identify and prioritize technical and process issues that impact localized product relevancy, quality, and functionality

You

3+ years of experience in localization and translation management.
Ability to collaborate effectively with multiple cross-functional teams to deliver high-quality and user-centric local product experiences.
Demonstrated track record of building systems and processes to support a robust localization program.
Knowledge of additional languages other than English is highly desirable. International experience is a plus.
Thorough understanding of translation technologies and industry best practices, such as translation memories, translation management systems, and machine translation. Smartling experience is a plus.
Experience in vendor management, including budget management and developing strong partnerships with vendors and contractors.
Strong project management skills in a fast-paced, high-volume environment.
Self-starter and quick learner with a track record of independence and autonomy in high-performing work environments.
Highly analytical with a data-driven approach to inform localization decisions.
Excellent written and verbal communication skills, exceptional organizational abilities, and attention to detail.

Preferred:

Have experience standing up or evolving Localization Ops functions.
Have supported global or distributed Product & Technology teams.
Are familiar with tools like Smartling , Jira, ClickUp, Confluence, and Google Suite.
Have exposure to both B2C and B2B environments—especially in social impact or nonprofit-focused spaces.

Why you'll love it here

Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $117,500 - $176,500 + equity + benefits. The salary range was determined by role, level, and location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We're proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org's activities and impact in their FY '24 annual report.

Our annual "Year in Help" report reflects our community's impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

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Localization Program Manager