Description

We seek a UX Content Strategist with expertise in UX writing to support agile product teams developing enterprise applications for our clients in the federal healthcare IT industry. You will join a team of human-centered designers, researchers, and content professionals collaborating across functions to create products that are useful, intuitive, and satisfying, while driving the team's efforts to generate audience-centered content.

This role is a mix of content strategy and UX writing that will be assigned to one of our projects for the Centers for Medicare and Medicaid Services. You will work to align user needs to business goals and to drive UX content decisions across multiple scrum teams. Your work will help put users first, whether they are individual patients managing their own healthcare, service providers delivering care, or government employees guiding health policy.

Key Responsibilities

Work to support the vision and strategy established by project leadership in alignment with business objectives.
Collaborate with subject matter experts, team members, and stakeholders to understand user needs to drive UX writing and content strategy decisions.
Guide decisions about information architecture, information hierarchy, and content design.
Author copy for UI designs and other documentation.
Create deliverables with an iterative and audience-centered approach to draft, revise, and edit communication deliverables with input from users, colleagues, and stakeholders.
Use content strategy methods to improve user experience and interpret user research to drive content decisions.
Manage draft, approval, and publishing processes through content management systems.
Clearly communicate content strategy, development approach, and rationale of decisions with internal and external stakeholders.

Basic Qualifications

Bachelor's degree
5+ years of relevant experience in UX writing, content strategy experience, or related field.
Able to provide a portfolio of work products demonstrating your approach and deliverables.
Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US.
Candidate must have resided in the US for 3 of the last 5 years.
Candidate must be eligible for Federal public trust clearance

Preferred Qualifications

Bachelor's degree in English, Technical Communication, Journalism or related field.
Experience applying Human-Centered Design (HCD) principles and leveraging human thinking methodologies to create intuitive, user-focused solutions.
Experience in federal contracting or healthcare IT preferred.
Knowledge of WCAG 2.0 Level AA / Section 508 and Plain Language Act compliance preferred.
Experience supporting localization and translation efforts.

Professional Skills

Complete tasks effectively and on schedule as part of a broader development team.
Participate in an Agile process to learn quickly and iterate on deliverables.
Able to work within client content style guides and comply with Plain Language Act guidelines.
Strong skills with content authoring tools and content management systems.
Ability to work successfully with a cross-functional, diverse, and distributed remote development team.

Job Location: Remote (USA). Travel for a conference or to another ICF location for collaboration may be required. This position requires that the job be performed in the United States.  If you accept this position, note that ICF monitors employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$73,722.00 - $125,327.00

Nationwide Remote Office (US99)

ICF

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