Job Summary:

The Project Coordinator will support the day-to-day operations of the Global Localization Team, with a focus on cross-functional coordination, vendor communication, translation project oversight, and operational documentation. This role is critical in ensuring timely delivery and quality execution of marketing, web, and product content across multiple languages and platforms.

Job Expectations:

Vendor (LSP) Support & Communication

Serve as a primary liaison between internal stakeholders and external LSPs.
Manage daily operations such as email/chat communications, translation requests, and follow-ups.
Oversee ad-hoc and scheduled fast track requests.
Support in platform and vendor transitions (e.g., Vu migration).

Dev Team Communication

Coordinate and escalate technical issues related to localization with the Development team.
Track and support bug resolution for translation delivery platforms and content systems.

Customer Experience (CX) Support

Manage and process translation requests from the CX team, including knowledge base articles, macros, and customer-facing emails.
Ensure timely delivery of urgent translation requests.

Cross-Department Translation Requests

Manage translation requests from departments such as Marketing, Product, and IT.
Ensure timely intake and delivery across all language teams.

Web Content Coordination

Monitor and approve re-deliveries and untranslated content within the CMS.
Track outstanding keys and ensure translation follow-ups.

Context & Source Issue Resolution

Investigate and address source text and context gaps in coordination with stakeholders and LSPs.
Document and escalate recurring content quality issues.

Documentation & Workflow Management

Maintain internal documentation of workflows, tools, and processes (e.g., Maestro, Fasttracks).
Assist in standardizing SOPs for localization operations.

Knowledge, Skills, and Abilities:

Required:

Strong written and verbal communication skills.
Experience with localization tools and platforms (e.g., TMS, CMS, Maestro, Phrase).
Highly organized and proactive with excellent attention to detail.
Comfortable working cross-functionally and handling multiple priorities.
Experience working with international vendors or LSPs is a plus.

Equipment Knowledge:

Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum of 2+ years of experience in localization, project coordination, or vendor management.

Education Requirements:

Bachelor's Degree in Localization, Linguistics, Business, Communications, or a related field preferred.Equivalent combination of education and relevant work experience in project coordination, localization, or language services will also be considered.

#LI-LR1

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company's 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company's policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$54,063-$115,850 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerbiHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer • Empower Our People • Be Entrepreneurial & Pivot Quickly •
Embrace Diversity & Inclusion • Strive for Simplicity

iHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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