Description:

Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care, which means having access to essential services to meet the needs of the patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.

IHC in Kokomo, Indiana is seeking a highly skilled and compassionate Bilingual Medical Interpreter who is looking for a rewarding opportunity! Join a dedicated patient-centric team and play a crucial role in providing exceptional patient care.

Overview: The Medical Interpreter contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness, and productivity by ensuring efficient communication between providers, IHC staff, and patients. The Medical Interpreter works closely with other front-office and back-office staff and providers to deliver exceptional customer service to patients in person and over the phone. Works as a front office staff member when not interpreting.

Translates written and interprets spoken English and Spanish, including medical terminology during patient encounters and phone calls and for written materials
Functions as a cultural facilitator between patients and providers
Explain cultural differences or practices to health care providers and patients when appropriate
Communicate any special patient needs
Responds to patient requests for general information about health center services
Call patients to confirm appointments
Greets clients and visitors to the clinic and assists with the check-in process
Schedules patient appointments
Answers phones and accurately directs calls
Uses and maintains electronic medical records, accurately assembles income documents
Ensures client information is up-to-date and complete

Excellent compensation and benefits package includes but is not limited to:

Hourly position $20.45 - $22.90(education/experience/certification)
$2000.00 retention bonus paid after one year of employment
Generous PTO - Paid time off and paid holidays
Health, life, dental, and vision insurance
Two medical plan options, including RX coverage
403(b)/403(b) matching retirement plan after one year of employment
Short-term disability insurance
Life insurance
FMLA
Flexible spending account
Health savings account
Employee Assistance Program
Wellness Rewards Program
Employee Referral Program and much more!
Tuition reimbursement and more!!

Requirements:

Requirements:

Education: High school diploma or equivalent required
One year prior administrative experience preferred
Certification: Completing “Bridging the Gap” medical interpreter training is required within 3 months of hire. Other medical interpreter certifications may be accepted pending HR approval
Bilingual: Spanish/English, written and spoken, including medical terminology required
Excellent interpersonal and customer service skills
Required to provide education, dates, and any certificates at the time of application
Interacts with colleagues and patients in a professional manner
Possess excellent communication skills

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Indiana Health Centers, Inc.

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Medical Interpreter (Bilingual)