Job Description

The Project Manager-Customer Implementation is responsible for setting and managing client expectations during an implementation and facilitating the transition to Client Services and Support. The Project Manager-Customer Implementation will manage/coordinate resources from training, data conversion, and infrastructure to successfully deliver the projects on time and at or under budget. The Project Manager-Customer Implementation will utilize the Infinite Campus Product Implementation Methodology (PIM) framework as the standard approach to the implementation process for core product implementations. PIM allows Infinite Campus to provide a consistent approach as to tasks and deliverables and repeatable success. In many cases the Project Manager-Customer Implementation will also manage/influence internal development resources in order to meet specific localization requirements to support state reporting. Must be legally authorized to work within country of employment without sponsorship for employment visa status (e.g., H1B) now and/or in the future.

Job Responsibilities

Manage multiple small district implementations simultaneously
Manage multiple phases or multiple projects using a structured project management and implementation methodology
Define project goals, identify constraints and risks
Work with customers to define and document the project scope for each implementation.
Produce detailed project plan(s) based on the project deliverables, timelines and requirements
Monitor and manage project scope effectively to ensure project remains on track
Guide and direct customers to the appropriate company resources as needed for out of the ordinary feature utilization or customization requests,
Organize and conduct project phase reviews
Monitor, analyze, and evaluate processes and project completion
Continuously evaluate project plan and revise as necessary
Develop a detailed task list to the work package level
Identify the sequence of work and any internal or external interdependencies
Estimate the duration and resource requirements for each task to the work package level
Identify, track, and manage deliverables by phase
Analyze and prioritize risks and assess potential impact on project
Assess and mitigate risks associated with resistance, cultural impact and process change
Establish alternative actions for realized risks and the triggers to begin the actions
Manage initial client relationship
Communicate relevant elements of project plan to customers establishing a plan for customer awareness preparing them to go live by:
- Highlighting key policy issues and overall project goals and scope
- Actively soliciting, uncovering, and negotiating customer strategic objectives and related requirements
- Identifying stakeholders and decision makers
- Projecting status, critical milestones, critical issues and major changes to project plan
Communicate relevant information to team members in a timely manner
Document and report project status
Secure and sustain effective project sponsorship
Manage multiple priorities and customer expectations
Access Infinite Campus product customer data to triage and provide remedial resolution or recommendations for impromptu district and state reporting issues; help resolve escalated Support issues
Other related duties as assigned

Desired Background

Bachelor of Science or Bachelor of Arts or relevant program or project office management experience
Knowledge of software development methods and practices
Knowledge and proficient use of project management tools such as MS Project
Previous Packaged Software Implementation experience.
Proven experience:
- Leading projects with cross-functional teams
- Managing client relationships and expectations
- Leading to completion projects of a strategic nature which are business critical
PMI Certification desired.

Performance Expectations

Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism
Establish and maintain positive and productive work relationships with all staff, customers and business partners

Limited weekend work and evening work is anticipated
Strong communication and presentation skills
Ability to work both independently and as part of a team
Job-related travel can be extensive depending on Phase of the Project Life Cycle

Infinite Campus

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Project Manager - Implementation Services