About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees' well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!

As LogicMonitor's Certification Manager, you will design, launch, and scale the global product Certification program. Your mission is to create a strategy that validates the expertise of employees, customers, and partners, helping them advance their goals on LM's Hybrid Observability platform. As part of the Global Training & Enablement team, you'll ensure that LM's workforce and ecosystem are fully trained on the platform and its AI-powered solutions.

You'll lead collaboratively, drawing on your expertise in Certification programs, from program design and curriculum development to exam administration, recognition practices, and promoting learning initiatives. You will report directly to the Director of Global Training & Enablement, working alongside technical trainers, product enablement specialists, and support staff.

Here's a closer look at this key role:

Program Design

- Design and implement a multi-tiered Certification program aligned with product offerings, learner needs, and industry best practices.
- Develop a curriculum roadmap with short-term and long-term plans for growth and implementation.
- Create assessment methodologies to effectively evaluate candidates' knowledge and skills.

Learning Experience Development

- Collaborate on creating high-quality learning experiences, including instructor-led courses, on-demand content, study guides, practice exams, and more.
- Work with subject matter experts to ensure content accuracy and assessment reliability.
- Establish update and refresh cycles to keep the certification program aligned with product updates, market trends, and customer needs.

Program Management

- Support the global team in launching the program and conducting annual refreshers.
- Develop strategies to drive program adoption, completion rates, and customer advocacy.
- Scale the program globally, considering localization and market-specific needs.
- Use data-driven insights to continuously refine and optimize the program.

What You'll Need:

Bachelor's degree in Education, Industrial Design, Business Administration, or equivalent experience
5+ years of experience designing and managing technical Certification programs in the B2B SaaS industry
Strong knowledge of adult learning principles and instructional design methodologies
Excellent project management skills with the ability to handle multiple initiatives simultaneously
Experience with learning management systems, Certification platforms, and content development tools
Familiarity with industry-standard Certification programs, best practices, and trends
Exceptional written and verbal communication skills
Analytical mindset with the ability to turn data into actionable insights

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Anticipated Application Close Date: 10/28/2024

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Learning Program Manager