The Office of Impartial Hearings (OIH) is one of several units that report to the Office of the Corporate Secretary. It is a fast-paced extremely deadline-driven department charged with processing all Termination of Tenancy (including various Tenancy-related Applications to Re-open Defaults, Removal of Permanent Exclusion and Blatch), Grievance, Applicant Appeals and Trespass cases and Guardian Ad Litem (GAL) matters. In essence, it functions as a court and, as such, the processing of any matter is greatly detail-driven with a high volume of contact with stakeholders. Its primary stakeholders are comprised of residents, applicants, Guardians ad Litem (GALs), attorneys (includes NYCHA and private), interpreters, transcription companies, elected officials, internal staff and members of the public. Federal, State, and City mandates require language assistance services to be provided to persons of limited English proficiency (LEP), which includes providing interpretation and translation services for administrative hearings to litigants who appear at the OIH.

Duties and responsibilities include, but will not be limited to the following:

Interpret with clarity and accuracy speech from English into Spanish language and vice versa at administrative hearings and conferences, and inquiries from litigants. Translate accurately from English into Spanish language and vice versa documents that include but are not limited to: Stipulations of Settlement, Termination of Tenancy Procedures, hearing notices, applications to re-open default, documents, evidence introduced at administrative hearings, and forms.
Attend Virtual Hearings (VH) for litigants who cannot appear at the OIH and require interpretation/translation from English into Spanish language.
Set-up Remote Hearings via MS Teams for all Hearing Officers, which consist of sending MS Teams invite, preparing notices for the Hearing Officer's signature, entering case information into the VH SharePoint document sharing site.
Process Stipulations of Settlement and Defaults submitted weekly by the Law Department for placement on the weekly Tenancy Calendar by typing the Stipulations of Settlement and/or Default Administrative Case History Sheet, coversheet, preparing the legal file, and entering the information into a database.
Assist with preparing Weekly Tenancy Calendars for Defaults, Stipulations of Settlements, and Hearing Officer Decisions, which includes typing the Name of the Tenant/Grievant/Participant, Case Number, date of the decision, date case is posted into Tenant E-copy. Check Tenant E-copy after scanning to ensure that cases are scanned correctly ensuring there are no errors or omission of documents.
Prepare the OIH hearing files for microfilming of records, which includes, but is not limited to, discarding all duplicate copies and Hearing Officer's notes, and placing documents in a specific order.
Serve as back-up Timekeeper for the OIH/OTCS for ten (10) employees and provide weekly and monthly Kronos reports to Supervisor in the absence of the OIH timekeeper.
Prepare daily and monthly statistical reports of all interpretation/translation assignments.
Perform other clerical functions as needed including, but not limited to, assisting at the front desk, processing litigants and providing information.

Minimum Qualification Requirements

Proficiency to interpret and translate from the required foreign language into English and vice versa, with clarity and accuracy, in a professional setting and one of the following:
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and two years of satisfactory full-time experience, in a professional setting, performing oral interpreting and written translating from the foreign language required for the position into English and vice versa; or
A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in the required foreign language; or
Education and/or experience equivalent to "1" above. However, all candidates must have a four-year high school diploma approved by a State's department of education or a recognized accrediting organization and the ability to interpret and translate from the required foreign language into English and vice versa, with clarity and accuracy, in a professional setting.

Additional Information

NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

Preferred Skills

Knowledge of Termination of Tenancy, Grievance, Section 8 Administrative Hearings, Applicant Appeal, and Trespass Appeal procedures. 2. Knowledge of the techniques, principles and general practices of interpreting and translating the Spanish language. 3. Excellent written and oral command of English and Spanish. 4. Ability to handle significant interaction with litigants and attorneys/representatives. 5. Ability to work in a fast-paced judicial environment. 6. Ability to perform multiple tasks and meet daily deadlines. 7. Excellent communication skills. 8. Strong computer knowledge of Microsoft Access, Word and Excel, Kronos timekeeping, and conducting research on the internet for glossaries, dictionaries and reference materials. 9. Ability to handle high volume of telephone calls. 10. Detail oriented.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Spanish Interpreter