Description:

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.

We’re seeking a Senior Technical Program Manager to own and drive a portfolio of initiatives focused on modernizing our Translation Management System (TMS) and integrating advanced AI and Machine Translation (MT) capabilities. This role operates at a strategic level, coordinating multiple interdependent workstreams and serving as a key business-facing leader for the Translation organization.

You will align technology delivery with Translation business strategy, ensuring platform investments deliver measurable improvements in quality, speed, scalability, and cost efficiency.

Key Responsibilities

Act as the main business-facing program lead, partnering closely with senior leaders across Translation, operations, product, and commercial teams
Set the vision, success metrics, and roadmaps aligned to Translation business goals
Turn business strategy into clear, coordinated technical plans
Manage multiple cross-functional teams, managing dependencies, risks, and resourcing
Establish and run program governance, including executive updates, and decision-making forums
Drive integration of AI/MT solutions, including MT engines, LLM-based translation, and automation tools
Proactively manage risk around AI performance, security, privacy, and change management
Lead rollout, training, and change management to ensure smooth adoption
Track and communicate program progress, outcomes, and ROI
Continuously improve delivery frameworks, metrics, and tooling for Translation technology programs
Lead major initiatives across TMS modernization, workflow automation, AI/MT integrations, and platform scaling

Requirements:

Qualifications

6+ years of experience in technical project or program management, including leading large, complex initiatives with multiple workstreams
Proven track record delivering enterprise platform modernization or transformation programs
Solid understanding of software architecture, APIs, cloud platforms, and integration-heavy systems
Comfortable acting as a strategic, business-facing leader and working with executive stakeholders
Experience coordinating cross-functional teams, vendors, and partners
Strong communication, facilitation, and influence skills
Hands-on experience with program and project management tools like Jira and Confluence
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience

Preferred

Experience working with Translation Management Systems (TMS), localization platforms, or content supply chains
Familiarity with AI/ML or Machine Translation technologies, including MT engines, LLMs, and quality estimation
PMP, PgMP, SAFe, or similar certifications are a plus
Experience working in data-sensitive or regulated environments
Experience supporting global, multilingual, and distributed teams

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Senior Technical Program Manager