Description:

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.

Position Overview:

We’re seeking a highly driven Translation Project Manager (TSPM) who will be responsible for overseeing and managing translation projects from inception to completion. The TSPM will work closely with clients, internal teams, and freelance translators to ensure that all projects meet our high standards of accuracy, timeliness, and customer satisfaction.

Responsibilities:

Develop and manage project plans: incorporate deliverables, tasks, milestones, estimates, timelines and resources
Act as the Client Manager for all projects assigned by providing unparalleled client support to build long term relationships and increased business
Responsible for project deliverables (i.e., implementation, deadlines, budget, quality, and project close, etc.) in accordance with client requirements
Negotiate, scope, and prepare proposals and quotations for potential new business
Maintain day-to-day communications on current and future project matters; provide status reports and proactively research and offer solutions to ensure client satisfaction
Provide support and training to linguists on program tools required to be used for projects assigned
Manage linguists engaged by reviewing work quality and providing feedback to ensure Propio and client standards are met
Communicate effectively with team to share best practices, suggest improvements, or share feedback
Provide reporting to clients on business intelligence, quality, and productivity to support client expectations
Act as a liaison between translators and evaluators for projects
Manage communications for support questions from clients, translators, and new business opportunities
Manage capacity planning to ensure internal and external resources are available
Utilize client specific tools, when necessary, per client project requirements
Other duties as assigned

Requirements:

Qualifications

Bachelor's Degree, preferably in translation studies or linguistics or 4+ years of relevant experience
2+ years of experience as a Project Manager in translation services
Professional experience in translation or localization services, editing, customer service, or in other business, IT, or linguistic areas
Ability to work under tight deadlines and manage multiple projects simultaneously
Intermediate experience with Microsoft Office suite of products
Experience with translation tools (ex. DTP) and CAT tools (ex. SDL Trados Studio, Across, Plunet, XTM, Wordfast, MemoQ, etc.)
Experience in translation management systems
Excellent written and verbal communication skills
Excellent attention to detail and listening skills
Self-motivated, confident, and resilient

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Translation Project Manager