Job Purpose:

Under the general supervision of the LV Project Management Supervisor or Department Manager, the LV Project Management Client Team Lead serves as a primary client contact and first-level escalation point. This role oversees daily project operations, ensuring objectives, budgets, and KPIs are met. It involves analyzing trends, resolving system issues, recommending improvements, and contributing to client-focused initiatives. The Team Lead manages the delivery of linguistically validated Patient Reported Outcomes instruments and leads multiple complex projects independently. Additionally, the role includes team management responsibilities such as job assignment, mentoring, and coordination, while supporting departmental operations to ensure timely, accurate, and budget-compliant project completion.

About Linguistic Validation

Linguistic Validation (LV) is a specialized business unit within RWS Regulated Industries that focuses on the translation, validation, licensing, and electronic implementation of Clinical Outcome Assessments (COAs). COAs are questionnaires completed during clinical trials which allow sponsors to collect data about treatment effectiveness, side effects, and health status directly from patients and caregivers.

The LV Team is over 20 years of experience in the COA field, positioning us as the industry leader. Our team performs a wide variety of functions in addition to translation, including recruitment and interviewing of patients around the world, development of novel research for presentation and publication, expertise in licensing and copyrights, and management of electronic implementation of COAs (eCOA) in over 80 languages.

For more information, visit: RWS

Job Overview:

Key Responsibilities

Client Service

Builds strong client relationships, identifies process improvement opportunities, and implements effective solutions.
Participates in client meetings to provide updates and ensure needs are met.
Analyzes trends and leads client-focused improvement initiatives.
Acts as first-level escalation for Project Managers, offering guidance and support.
Independently resolves issues through root cause analysis and effective problem-solving.

Project Management

Leads and manages complex projects, ensuring timely and accurate delivery.
Maintains regular client communication to provide updates and address needs.
Coordinates cross-functional efforts to ensure efficient workflows and accurate estimates.
Keeps project documentation current for tracking and reference.
Collaborates with Finance for timely invoicing and payment processing.
Manages electronic file transfers and recommends process improvements.
Adheres to Quality Management System standards and supports root cause analysis.

Resource Coordination

Partners with Vendor Management to plan and fulfill resource needs.
Trains vendors and communicates complex instructions clearly.
Evaluates vendor performance and provides feedback for improvement.

Teamwork

- Assists in scheduling, assigning tasks, and adjusting workloads to meet goals.
- Supports performance evaluations and staff development.
- Addresses team questions, resolves issues, and escalates when needed.
- Coaches and mentors team members.
- May assist in hiring new staff.

Additional Duties:

Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the department or other company goals and objectives.

Skills & Experience

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or other related field.
Minimum four years successful project management experience within the translation/localization industry with preference for background working with linguistic validation projects.
Successful customer service/account management experience, generally a minimum of four years, including at least three years’ experience within the translation industry.
Successful leadership or mentoring experience. Prior supervisory experience preferred.
PMP Certification a plus.
Multi-language reading comprehension and written proficiency a plus.
Strong leadership and decision-making skills with the ability to guide teams respectfully and effectively through change.
Excellent communication skills, both written and verbal, with fluency in English.
Skilled in prioritizing tasks and managing competing demands in a fast-paced, deadline-driven environment.
Proficient in Microsoft Office Suite, Adobe Acrobat, CAT tools, Office 365, CRM systems, and other relevant software.
Collaborative team player with the ability to build and maintain cooperative working relationships.
Maintains confidentiality and exercises sound judgment with minimal supervision.
Detail-oriented with a strong focus on quality and root cause analysis.
Capable of resolving customer service issues professionally and efficiently.
Understands interdepartmental functions and contributes to cross-functional collaboration.

Base Pay

$80,000 - $100,000 / year

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

Candidates must reside in State advertised to be considered:

Federal, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Kansas, Massachusetts, Maryland, Maine, Michigan, Missouri, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin.

Life at RWS:

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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LV Project Management Client Team Lead