Company Description

About the Company

SOC Language Solutions is a language services provider.

We provide onsite interpretation, over-the-phone interpretation, and translation services to large corporate enterprises as well as the public sector. We specialize in the medical and legal industries.

SOC Language Solutions is an Interpretation Service Provider of the International Medical Interpreters Association (IMIA) and a corporate member of the American Translators Association (ATA), the Association of Language Companies (ALC), the Medical Interpreter Network of Georgia (MING), and the National Council on Interpreting in Healthcare (NCIHC).

Job Description
Operations

Oversee interpretation services
Manage day-to-day operations of the Interpretation Services Department
Coordinate, monitor and review all interpreting assignments as well as dispatch assignments
Troubleshoot system with users and interpreters as needed
Manage and maintain the quality of data in the workflow/interpretation management system by ensuring that all operational, production, and financial data is accurate and up-to-date
Maintain professional and productive relations with both clients and linguists
Review, update and verify quality control procedures as well as administers quality control checks and ensures the accuracy of information in the system
Track and monitor number of client complaints
Quote new customer jobs using rates/margins
Work with the management team on bids, responses to RFPs, and new contract implementation processes

Management reporting

Responsible for tracking non-conformance reports.
Responsible for tracking department operations metrics, such as fill-rate percentages and turnaround-to-fill cases per recruiter
Review department’s overall success by monitoring the number of projects, unable-to-fill projects, profit margins, languages and locations

Recruitment and training

Recruit and seek out qualified interpreters via membership directories, and/or online submissions
Interview and vet new interpreters
Ensure interpreters have passed necessary testing requirements
Train new suppliers as needed

Financial

Manage accounts payable, invoices from and payments to payments to suppliers

Manage accounts receivables, invoices to and payments from clients

Assist in any payroll issues, and be in tune with payroll processing deadlines & announcements

Manage and maintain the quality of data in the workflow/interpretation management system by ensuring that all operational, production, and financial data is accurate and up-to-date

Qualifications

Experience

2-3 years in the localization industry, preferably in interpretation area
At least 1 year in management or supervisory capacity

Additional Information

All your information will be kept confidential according to EEO guidelines.

SOC Language Solutions

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Interpretation Service Manager