About the job

About the role

We are seeking a highly skilled Annotation Judge to join our Human In The Loop Operations team and contribute to our growing set of Natural Language Processing (NLP) projects. The Annotation Judge will play a crucial role in fine-tuning and calibrating AI/ML processes that handle verbal interactions, between home buyers and real estate agents for example.

You will work directly with experienced Operations Managers, ML Engineers, Data Scientist, Software Developers and Natural Language experts. You will be responsible for ensuring the quality of a number of possible elements related to our projects. From the accuracy and humanlike traits of automated chatbots answers, to the classification of elements of a conversation annotated automatically or the review of search results based on understanding of complex users queries.

You will play an essential role in defining clear guidelines which may be used by non-native English speakers. Your attention to detail and natural curiosity for language subtleties will be essential for the long term scaling of our solutions.

Major responsibilities:

Review and/or evaluate annotated data to ensure it meets quality standards and project requirements.
Provide feedback and guidance to ML/NLP engineers to improve accuracy.
Collaborate with NLP engineers and data scientists to optimize model performance based on annotated data.
Develop and maintain annotation guidelines and best practices.
Provide training data to ML/NLP engineers to establish Ground Truth data.
Provide input/examples on Training content.
Identify gaps in training content and suggest improvements.

BASIC QUALIFICATIONS

Bachelor's degree in English, Linguistics or a related field.
Experience working on NLP projects with a focus on transcriptions, localization, translation.
Excellent attention to detail and analytical skills.
Ability to work effectively in a collaborative team environment.
Experience with tools and software used for NLP annotation is a plus.

PREFERRED QUALIFICATIONS

Experience with copywriting, UX authoring, content development around voice and brand guidelines.
Experience with Machine-generated Speech evaluation, Search Results Evaluation, Search Query Categorization
Experience following or managing complex processes, and working both independently and with a team to achieve a goal.

TELUS Digital

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NLP Annotation Judge