Toast is a powerful and easy to use all-in-one restaurant platform that helps restaurants grow their businesses and delight their guests in new and innovative ways. Our mission is to empower the global restaurant community to delight their guests, do what they love, and thrive.

To help achieve this mission, Toast is expanding and growing into new countries. In 2025, we plan to deepen our presence & grow significantly in English-speaking markets like the United Kingdom, Ireland, and parts of Canada, but also plan to invest in a more inclusive, multilingual experience across our product and tools in the United States. The Senior Localization Program and Quality Manager will play a critical role in this investment by managing Toast’s localization programs, and by establishing language quality standards across the organization at Toast, and externally with our language service provider (LSP).

This position reports to the Head of Localization, and is a unique opportunity for anyone who is inspired by building global-scale products and maintaining high language quality standards to ensure a native-feel user experience for all Toast users.

The role is a hybrid LPgM/LQM role and will spend 50% of its time on localization program management and the other 50% on language quality management. If you are passionate about language quality, project management, and creating detailed and easily comprehensible workflow documentation, this is the position for you!

Location: This role is remote-friendly in the United States and Canada, but requires travel up to 10% of the time to visit cross-functional teams in Boston, Toronto, and Dublin.

About this roll* (Responsibilities)

Responsible for day-to-day project management for roadmap, ad-hoc, and continuous localization projects
- Interface with Toast stakeholders from request through delivery (and beyond, for continuous workflows)
- Interface with LSP for all translation and localization projects from request through delivery
Create and maintain playbooks and documentation for localization workflows and language quality for all teams across the org, and for the LSP where required
Become the guardian of language quality at Toast and create a robust language quality program based on MQM and other industry standards
Manage glossary and style guide creation and changes across all target languages and content types
Lead regularly-scheduled LQA and on-screen testing of high-visibility, user-facing content across product, marketing, customer education and more
Help recruit and manage language lead contractors for Toast’s highest priority target languages
Manage terminology and language quality arbitration between LSP, language leads, and SMEs
Respond to internal and external language quality feedback and implement as appropriate
Educate stakeholders about the localization process and language quality when first interacting

Do you have the right ingredients*? (Requirements)

5+ years experience as a localization program or language quality manager on the client-side, helping to build and optimize workflows for a variety of functions such as Product, Marketing, Customer Education, etc.
Ability to split your time between program and quality management effectively, and to reprioritize your work as needed
Passion for helping create inclusive, multilingual experiences for Toast’s customers and partners
M.A. in Translation and Localization Management or related field (or equivalent professional experience)
Native or near-native in English and at least one additional language
Vendor management experience of LSPs
Passion for building engaging localization process documentation/training for internal stakeholders and LSPs
Language Quality Management Experience using MQM and other language quality best practices incl. design and management of on-screen testing processes
Diplomacy skills during language quality discussions with LSP, Toast Subject Matter Experts, and Language Leads (arbitration, feedback, etc.)
Experience with terminology and style guide management and related tools
Experience working in cloud-based translation management systems, Phrase TMS and Strings in particular
Experience managing language lead contractors
Experience evangelizing internationalization and localization best practices to stakeholders
Excellent verbal/written communication, analytical and organizational skills including the ability to adjust your communication style to your audience and provide all necessary context
Ability to work well within a diverse, geographically distributed, multicultural environment
Knowledge of restaurant and hospitality industry is a plus

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$127,000—$203,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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