Description:

POSITION: Care Coordinator - Bilingual any language

DATE: 04/2025

DIVISION: Senior Services

FLSA: Non-Exempt

REPORTS TO: Care Coordination Unit Supervisor

PAY GRADE: 14 - $48,211 - $65,085

The mission of Senior Services is to enhance the quality of life for seniors and people with disabilities in our community by providing a broad array of supportive services that promote the values of independence, self-esteem, and dignity.

Job Summary The bilingual care coordinator provides comprehensive assessment, care plan development, linkage to services and on-going case management for older adults to maximize functioning and independence in the community.

Requirements:

Essential Job Functions

1.Develop, maintain and apply understanding of local, state, and federal programming, benefits, and services available to seniors and adults with disabilities age 18-59; including Township policies, procedures, and services.

2. Comprehensively assess participant needs within the home environment to include: cognitive function, physical health, ability to perform activities of daily living within the home environment, emotional well being, social support and financial resources.

3.Develop an individualized plan of care with linkage to appropriate community-based services and benefit programs as determined by participant need.

4.Respect the participant’s right to self-determination in all areas of assessment and care plan development.

5.Involve the participant in all aspects of care development, utilizing resources from all sources, both public and private, to ensure the most appropriate plan for each participant.

6.Make every effort to involve and assist families in the process whenever possible and appropriate.

7.Provide on-going monitoring of service and participant needs.

8.Complete assessment tools and maintain documentation as required by the standards of the Illinois Department on Aging.

9.Demonstrate professional written and verbal communication and the ability to provide participants with information regarding services available, with ongoing monitoring and follow-up of service and participant needs.

10.Allow participants to voice grievances without discrimination or reprisal; provide reports and information to the appropriate program supervisor, if needed.

11.Maintain participant confidentiality and respect participant property.

Education & Experience

•Bachelor’s Degree in social science, social work or related field and one-year program experience in a social service capacity. MSW preferred.

Licenses & Certifications

•Valid Illinois Driver’s License, liability insurance, and availability of an automobile for home visits.

•Completion of certification training for the Illinois Department on Aging Comprehensive Assessment within three months of hire and maintenance of certification requirements

Language

•Bilingual required

The qualifications listed above are guidelines. Other combinations of education and experience, which could provide the necessary knowledge, skills, and abilities to perform this job, may be considered.

Material and Equipment

•Miscellaneous office equipment and applications; i.e. – laptop, computer, fax, phone, copier, database and web-based applications, Microsoft Office 365, etc.

Knowledge, Skills, and Abilities

Knowledge of:

•Title III, Medicaid, Medicare, the Community Care Program, Social Security(SSI/SSDI) and other community services.

•Social, psychological and physiological aspects of aging.

•Conducting comprehensive assessment, service plan development and follow up.

•Reconciliation of billed claims & reimbursements, troubleshooting rejected billing

•Computer systems including hardware and basic software programs.

•Develop a proficiency in navigating state databases such as Case Management System (CMS), Case Management Information Systems(CMIS), Participant Search Screen (PSS) and the electronic Community Care

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Paid time off
Retirement plan
Vision insurance

Township of Oak Park

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Care Coordinator - Bilingual any language