The Strategic Account Director will be responsible for driving customer satisfaction, revenue growth, and profitability by delivering world-class solutions, while building and expanding customer relationships.

Responsibilities

Responsible for the overall business relationship with assigned customer accounts, with focus on customer satisfaction, retention, and growth
Develop and maintain account plans, establish and track success criteria, and manage customer commercial expectations
Responsible for achieving or exceeding revenue targets
Develop a deep understanding of the customer's business, industry, and localization needs
Identify and develop new opportunities for growth within their accounts
Collaborate with cross-functional teams to align account strategies and deliver results
Lead all tender or proposal activities, engaging with the appropriate colleagues and teams, generating a professional and timely response to the client
Manage contract renewal processes, including negotiating contract terms and pricing in collaboration with Finance and Legal
Provide regular reporting and updates on account performance and progress against account plans
Attend and present at external customer meetings e.g. business review meetings, and attend regular meetings with client and internal teams as necessary
Continuously monitor and improve customer satisfaction through regular communication and feedback
Provide feedback to the business in order to optimize quality of service, business growth, and ultimate client satisfaction
Stay up-to-date with industry trends and best practices

Requirements

Minimum of 7 years of experience managing customer accounts in a localization or related industry, with a track record of exceeding revenue targets
Strong account management and customer relationship skills, including a facility to identify and articulate new opportunities within existing accounts
Experience in negotiating and closing sales at executive level
Ability to manage commercial tender processes to successful completion
Excellent communication and presentation skills, with the ability to articulate complex requirements and solutions to both technical and non-technical audiences
Strong problem-solving and negotiation skills with a focus on delivering solutions to meet customer needs
Ability to work independently and as part of a team in a fast-paced environment
Excellent analytical, and strong organizational skills
Experience with CRM systems, preferably salesforce.com
Ability to travel on as required
Fluent in English; additional languages a plus
Bachelor's degree in business, marketing, or related field
Ideally formal sales training, preferably CCS or Miller-Heiman

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Strategic Account Director