Junior Language Quality Project Manager - Europe

The Junior Language Quality Project Manager will be involved in training, monitoring and supporting a virtual team of lead linguists, defining processes, running language quality initiatives and interfacing with the client POCs.

Main Duties & Responsibilities:

Ensure the client receives superior standards of language quality management and customer service at all times
Deliver all projects, requests and tasks on time and within budget in accordance with client requirements
Monitor on-time deliveries and ensure successful completion of linguists’ tasks
Budget monitoring – monitor time allocation, time spent, logged time etc.
Provide training to the linguists (on tools, processes, responsibilities etc.)
Manage the linguist community, monitor their performance, supervise them, identify where correction is needed and follow up accordingly
Monitor quality and production data to ensure quality standards are met and to analyse and apply appropriate quality improvement measures
Provide support, advice, guidance to the linguists in their daily tasks
Ensure consistency across the program, suggest and share best practices
Initiate process improvements, develop the program further
Provide support and partnership to the program counterpart on the client’s side
Interact, communicate and collaborate with various stakeholders - regular meetings, sync-up calls, status updates etc.
Work with the various stakeholders on quality improvement initiatives
Status reporting customised to the client’s needs
Formulate RCA documents and proposed improvement plans when needed
Run/assist with running project kick-offs and post-project analysis initiatives
Central handling of queries and support requests

Requirements:

Degree or Masters in Translation, Business or relevant field
A minimum of 2 years of project / language quality management experience working in Localization
Experience managing a team of onsite and/or offsite linguists
Excellent communication and interpersonal skills
Problem solver with excellent planning and organisational skills
Excellent attention to detail and customer service skills
Ability to work under pressure in a deadline-driven environment
Excellent financial awareness, enthusiastic and hard working
Fluent English

Advantageous:

A minimum of 1 other language
Knowledge of standard CAT packages (Trados, SDLX, Catalyst etc)
Knowledge of and experience with different language quality management workflows
Knowledge of CMS systems
Advanced knowledge of spreadsheets (formulas, macros, etc.).

Vistatec

New Jobs

Junior Language Quality Project Manager - Europe