About the job
Description
Are you looking to work in one of the most innovative and customer-centric e-commerce businesses on earth? Does joining a multicultural team of Localization specialists sound appealing to you? Do you have a passion for learning and developing yourself and others? Then consider joining the Translation Services Ops team, and help us contribute to expanding product selection across international platforms.
The successful candidate is highly organized, must have the ability to communicate well and to manage multiple assignments and stakeholders simultaneously. They will have the demonstrated ability to respond effectively and efficiently while maintaining flexibility.
They will possess the ability to complete a high volume of tasks with minimal guidance or supervision. They will be comfortable in finding solutions to make the best use of the technical tooling. They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve and innovate.
Key job responsibilities
Create plans and offers for customer localization teams
Create and analyze reports of localization data, to identify patterns and derive insights through large volumes of data around volume, quality, cost, turnaround time and productivity
Define use cases for automation features, conduct testing
Create roadmaps, coordinate peers on specific goals, update leadership with regular reports
Maintain functionalities of cross-team processes, such as rules and algorithms to randomize quality checks
Manage and drive improvement of TER-based metrics
Manage and drive improvement of customer-facing quotation workflows
Develop customer-based project plans and workflows; manage time, budget, resources and quality control
Manage localization projects end-to-end, working closely with language specialists, internal business partners, external vendors and other departments
Set up projects in proprietary CAT tool, resolve CAT-tool related client and vendor issues and address knowledge gaps
Collaborate with relevant stakeholders to resolve questions or conflicts related to terminology, language quality and workflow
Identify, communicate, and proactively mitigate project risks
Conduct post-mortem meetings and document project learnings
Write, edit, review and maintain localization process document
A day in the life
Update your customers on status quo and next steps
Liaise with quality, capacity, workflow subject matter experts to solve problems or improve processes for your customers
Align with your peers on customer prioritization and common strategies
Work on cross-customer improvement programs
Report on the main KPIs
Address customer and stakeholders' question
Create and review short, medium and long term plans for your customers and programs
Train yourself and your peers, share knowledge
About The Team
Our team is spread across 6 different countries in 3 continents, is highly skilled in localization program management, relies on continuous, efficient communication and on solid collaboration. Every team member focuses on volume deliveries while at the same time working on long-term improvement programs. Every team member is available to help others and relies on other's help. We are committed to working hard, having fun, making history.
Basic Qualifications
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience in defining and implementing process improvement initiatives using data and metrics
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
Experience in driving end to end delivery, and communicating results to senior leadership
Experience leading process improvements
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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Company - Amazon Spain Services, S.L.
