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Starlink Localization Associate, Product Growth

SpaceX • Full-time • Redmond, WA, US • $38 / hour • 2w ago

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK LOCALIZATION ASSOCIATE, PRODUCT GROWTH

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As a Localization Associate within the Starlink program, your role will be to ensure Starlink's voice, tone, and experience feel native in every market. You will improve processes, drive execution, and help scale localization operations in close collaboration with product, engineering, marketing, customer support, sales, and other cross-functional teams. We are looking for problem solvers with a passion for creating a simple, high-quality customer experience by ensuring Starlink's content is localized to the highest quality standards. Ideal team members are highly autonomous individuals that excel in flexible environments, are steadfast in their efforts to sustain change, and bring clarity and smart decision-making to our leadership teams that drive the organization.

RESPONSIBILITIES:

You will be responsible for ensuring Starlink looks and feels native to customers in each market. The role will require building out and managing a localization process, working cross-functionally to improve our tooling, and researching and implementing market and cultural nuances.

Own the end-to-end process for localization projects, handling tight delivery timelines, communicating changes proactively, and monitoring user experience metrics
Maintain Starlink's tone of voice in every language while ensuring we respect our customers' cultural preferences
Actively work with localization vendors and internal reviewers, managing workflows, budgets, and expectations to deliver timely and high-quality translations
Work with several departments (e.g., product, engineering, marketing, customer support, sales) to ensure consistency in processes and tone of voice
Proactively identify gaps in the localization program, and design and implement technical and procedural solutions to cover those gaps

BASIC QUALIFICATIONS:

Bachelor's degree
1+ years of experience working in web/software localization (internship experience qualifies)

PREFERRED SKILLS AND EXPERIENCE:

Bachelor's degree in translation studies, linguistics, localization management, communications, or equivalent experience
Fluency or near-native use of one of the following languages: Portuguese (Brazil), Spanish (Latin America)
Experience working with software including CAT tools, CMS, TMS, Microsoft Office, Figma, Adobe Suite
Awareness and understanding of global localization issues and market preferences
Excellent verbal/written communication skills, and a track record of successfully working cross-functionally
Experience working with external localization vendors to manage translation schedules and quality
Create and maintain linguistic assets (TMs, glossaries, style guides, reference material)
Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position
Strong attention to detail, including when there are short timelines or scheduling challenges
Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
Comfortable with autonomy, and passionate about building out new processes and tools
Excellent organization and process management abilities
Customer-centric and data-driven approach

ADDITIONAL REQUIREMENTS:

Occasional travel may be required, up to 10%
Must be open to overtime and/or weekends as needed
This is NOT a remote position and would require relocation if not local to the Redmond, WA area

COMPENSATION AND BENEFITS:

Pay range:
Localization Associate/Level 1: $32.00/hour
Localization Associate/Level 2: $35.00/hour
Localization Associate/Level 3: $38.00/hour

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.