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Our client is a global provider of localization, translation, and content services, this company helps businesses adapt their products, services, and content for international markets. Their offerings include translation, software localization, transcreation, multimedia services, and content management. With a focus on quality, innovation, and customer collaboration, they support brands in delivering impactful, culturally relevant experiences to a global audience.
Location: Ireland Hybrid - Working hours: 9 am to 5:30 pm Irish time
Summary:
The Project Manager will be involved in all aspects of interfacing with client companies, planning, scheduling, and costing projects, defining processes, and managing a virtual team of language resources within the Digital Marketing group. The services provided by this business group include consumer website localisation with a strong focus on high-end marketing translation, content transcreation, and multilingual SEO.
The successful candidate will have a solid understanding of multilingual Digital Marketing and demonstrate a strong interest in evolving trends within social media and digital marketing. In addition to that, you will have business acumen, be quality-focused, excel at customer service, apply best project management practices, and contribute to solution design to ensure client satisfaction and loyalty.
Responsibilities:
- Ensuring that the client receives superior standards of project management and customer service at all times.
- Deliver all projects on time and within budget in accordance with client requirements.
- Preparing proposals and quotations.
- Tracking and controlling all costs throughout the entire lifecycle of a project.
- Status reporting customized to clients' needs.
- Provision of business intelligence, quality & productivity metrics customized to clients' needs.
- Running project kick-offs and post-project analysis initiatives.
- Hosting conference calls between translators and reviewers.
- Working with the client, reviewers, and translators on quality improvement initiatives.
- Troubleshooting and helping to set standards and processes, and continually making recommendations to improve processes and maximize efficiencies where possible.
- Central handling of queries and support requests.
- Capacity planning for internal & external resources.
- Interacting with linguistic resources and digital marketing specialists, and third-party stakeholders.
- Onboarding and training new resources and measuring their performance.
Requirements:
- Experience working in Localisation (5 years or more).
- Excellent command of English, both in written and oral speech.
- Degree or Master's in Translation, Marketing, Business Administration, or a relevant field.
- Experience managing teams of off-site resources.
- Excellent time-management, organization, multi-tasking, and financial skills.
- Excellent client communication skills; ability to interact with multiple stakeholders at different levels.
- Excellent risk forecasting, aversion, and management skills.
- Ability to problem-solve and think strategically in a deadline-driven environment.
- Quality-focused and quality-driven.
- Proven ability to deliver superior customer service at all times.
- Knowledge of workflow systems (XTM, WorldServer, etc.).
