Position Summary
The Language Lead is responsible for coordinating and executing language-related activities such as asset and tool management, language process and quality management, and terminology management adhering to the defined customer requirements and customer-specific language strategies, as well as internal methodology of language processes.
What You Will Do
· Provide input on client proposals and expectations by leading and coordinating linguistic activities to enable the successful execution of projects and deliveries to improve customer outcomes.
· Carry out RCA of issues on account level, modifying processes, assets, or work practices to drive continuous improvement.
· Oversee creation of the client review instruction templates.
· Coordinate and manage the execution of assigned language tasks.
· Carry out complex source text analysis to assess the linguistic requirements and terminology needs and prepare instructions for internal team members and external translation partners, as required.
· Assess potential linguistic issues and make recommendations on risks, contingencies, and localization strategies on complex projects.
· Manage complex linguistic issues and queries during the project life cycle.
· Develop and implement linguistic assets, such as Translation Memories, glossaries, style guides, and CAT/CAR tool configurations.
· Manage terminology to ensure compliance with subject matter specialization, standards, and customer specific needs.
· Assist in the implementation of work processes and tools to increase efficiency and quality of work.
· Manage customer feedback and complaints and communicate with clients as appropriate.
· Monitor customer quality metrics and contribute to quality plans. • Monitor partner performance and collaborate with partners to provide feedback and define improvement plans.
· Communicate clearly, precisely, and effectively about the assigned tasks with all stakeholders.
To Be Successful You Will Have
· Good knowledge of language technology concepts and tools, e.g., Translation Memories, Computer Assisted Translation, Computer Assisted Revision, Machine Translation.
· A process and quality-oriented mindset with the ability to execute tasks to achieve high-quality results.
· Ability to write/maintain project documentation. • Strong analytical and problem-solving skills.
· Ability to work well with others in a multicultural and fast-paced environment.
· Ability to work under pressure in a deadline-driven environment.
· Strong collaboration skills within remote teams.
· The capacity to work on complex and/or global projects.
· Proactivity and ability to work independently.
· Excellent communication skills, both oral and written.
In Return, You Can Expect
· Ongoing career opportunities at a repeat Forbes and Newsweek-listed “Best Employer for Women,” “Best Employer for Diversity,” “Best Remote Employer,” “Best Large Employer,” and “Most Loved Workplace.
· Structured mentorship from experienced leaders.
· Tools and resources for professional growth.
· Opportunity to advance within a global organization.
"Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com."
