Role Overview
The Director – Data Collections (US) is a senior leadership role responsible for owning and scaling Centific’s onsite and hybrid data collection programs across the Americas. This role provides strategic, operational, and commercial leadership for large-scale AI data collection initiatives, with direct accountability for delivery readiness, recruitment strategy, cost, quality, and stakeholder confidence.
This role replaces and elevates a senior recruitment-focused PM function, reflecting the criticality, scale, and complexity of US-based onsite data collection programs. The Director will serve as the single-threaded owner for US data collection execution, working closely with Global Sourcing, Vendor Management, Ops, Product, and Client teams.
Key Responsibilities
Strategic Leadership & Ownership
- Own the end-to-end data collection recruitment delivery strategy for the Americas, with a primary focus on large-scale onsite and hybrid programs.
- Act as the regional authority for feasibility, ramp strategy, timelines, and execution readiness for US data collection projects.
- Partner with Sales, Solutions, and Leadership teams to shape go-to-market strategy, pricing assumptions, and delivery models for US-based programs.
- Drive standardization of US-specific playbooks for onsite recruitment, scheduling, compliance, and execution.
Recruitment & Workforce Strategy
- Define and lead US recruitment strategy for gig workers across diverse, regulated, and high-volume onsite projects.
- Oversee sourcing from our talent platform's internal talent ecosystem, community programs, and direct outreach models minimizing dependency on external vendors.
- Establish and scale local outreach ambassador programs to drive community-based recruitment across multiple US locations.
- Set recruitment quality benchmarks, funnel health metrics, and retention strategies for repeatable workforce supply.
Operational Excellence & Scale
- Lead and scale multi-layered teams, including recruiters, outreach leads, schedulers, and regional coordinators.
- Design and optimize scheduling, capacity planning, and throughput models aligned to project SLAs.
- Anticipate and mitigate delivery risks related to geography, demographics, compliance, or seasonality.
- Ensure operational readiness for fast ramp-ups, pilot-to-scale transitions, and multi-site programs.
Stakeholder & Client Partnership
- Serve as the primary escalation and confidence point for internal stakeholders on all US data collection programs.
- Support RFPs/RFIs, client workshops, and solutioning conversations with realistic ramp plans, timelines, and cost assumptions.
- Provide structured, executive-level reporting on delivery health, risks, and performance metrics.
- Translate client needs into actionable recruitment and execution plans.
Metrics, Governance & Process Improvement
- Own and evolve US recruitment and delivery dashboards, tracking KPIs such as ramp velocity, fill rate, attrition, cost, and quality.
- Drive continuous improvement in tools, workflows, screening, onboarding, and compliance processes.
- Ensure rigorous documentation, audit readiness, and process adherence for all collaboration agreements and data collection protocols.
- Partner with Product and Engineering teams to influence platform enhancements based on US delivery realities.
Required Experience & Expertise
- 8–12+ years of experience in data collection, workforce operations, recruitment leadership, or delivery management, with significant exposure to onsite or field-based programs.
- 5+ years of people leadership experience, managing managers and multi-disciplinary teams.
- Proven experience owning large, complex programs with high volume, tight timelines, and operational risk.
- Strong understanding of AI data collection workflows, contingent workforce models, and large-scale recruitment mechanics.
- Demonstrated ability to operate at both strategic and execution levels from boardroom discussions to on-the-ground problem solving.
- Ability to thrive in a fast-paced, dynamic environment.
- Strong cross-cultural communication and collaboration skills.
- Excellent stakeholder management, negotiation, and communication skills.
- Advanced proficiency in Excel, PowerPoint, dashboards, and data-driven decision making.
- Fluency in English required; additional languages a plus.
- Willingness to travel within the US as required for onsite program launches and oversight.
Why This Role Matters
This is not a traditional recruitment leadership role. The Director – Data Collections (US) is a business-critical operator, directly influencing Centific’s ability to deliver complex AI programs at scale in one of its most demanding markets. Success in this role directly impacts revenue confidence, client trust, and delivery credibility.
Location: Redmond, WA
Employment Type: Full-Time
Benefits:
- Comprehensive healthcare, dental, and vision coverage
- 401k plan
- Paid time off (PTO)
- And more!
Company Overview:
Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
Learn more about us at centific.com.
Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
