PropioLanguage Servicesis transforming communication by developing tools and technologies that make it easier and more efficient for clients to engage with the Limited English Proficiency Population to improve access to healthcare and essential services in social services, education, legal and many others.
We’re seeking a highly driven Translation Project Manager (TSPM) who will be responsible for overseeing and managing translation projects from inception to completion. The TSPM will work closely with clients, internal teams, and freelance translators to ensure that all projects meet our high standards of accuracy, timeliness, and customer satisfaction.
Responsibilities:
- Develop and manage project plans:incorporate deliverables, tasks, milestones, estimates, timelines and resources.
- Act as the Client Manager for all projects assigned by providing unparalleled client support to build long term relationships and increased business.
- Responsible for project deliverables (i.e., implementation, deadlines, budget, quality, and project close, etc.) in accordance with client requirements.
- Negotiate, scope, and prepare proposals and quotations for potential new business.
- Maintain day-to-day communications on current and future project matters; provide status reports and proactively research and offer solutions to ensure client satisfaction.
- Provide support and training to linguists on program tools required to be used for projects assigned.
- Manage linguists engaged by reviewing work quality and providing feedback to ensure Propio and client standards are met.
- Communicate effectively with team to share best practices, suggest improvements, or share feedback.
- Provide reporting to clients on business intelligence, quality, and productivity to support client expectations.
- Act as a liaison between translators and evaluators for projects.
- Manage communications for support questions from clients, translators, and new business opportunities.
- Manage capacity planning to ensure internal and external resources are available.
- Utilize client specific tools, when necessary, per client project requirements.
- Other duties as assigned.
- This is a remote position located outside of the United States.
Qualifications
- Fluent in written and spoken English
- Requiredto work in Eastern Standard Time (US)
- Degree in translation studies, or linguistic, business, IT / media design related field or relevant experience
- 2+years of experience as a Project Manager in translation services
- Experience in translation or localization services, editing, customer service, or in any other business, IT or linguistic areas
- Ability to work under tight deadlines and manage multiple projects simultaneously
- Intermediate experience with Microsoft Office suite of products
- Experience with translation tools like (DTP, CAT tools (SDL Trados Studio, Across, Plunet, XTM, Wordfast, MemoQ, etc.)
- Experience in translation management systems
- Excellent written and verbal communication skills
- Excellent attention to detail and listening skills
- Self-motivated, confident, and resilient
