Overview:
“Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.”
Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more including a Generous sign on bonus!!!
The Interpreter serves as a liaison to the language needs of the community (including Spanish-speaking and other) by providing interpreting services in the Emergency Department. The purpose of this position is to help bridge linguistic and cultural barriers to assure appropriate communication, delivery of health care and support services.
Responsibilities:
- Assists patients/families and providers to engage in open and clear communication
- Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff and all visitors.
- Consistently maintains a high level of confidentiality and non-bias behavior.
- Provides accurate oral interpretation services for Spanish-speaking patients and families.
- Utilizes the appropriate standards and approach to the interpretative process.
- Conducts purposeful rounding for outcomes on all patients/families utilizing departmental approved scripting
- Communicates observations affecting compliance to the healthcare team.
- Demonstrates consistently the Pride in Caring, customer service philosophy and policy.
- Demonstrates the ability to work under pressure with diverse members of the team, patients and families.
- Complies with established departmental policies and procedures.
- Provides customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families. Responds to requests for non-clinical comfort needs.
- Ability to work in challenging situations involving issues of delivering difficult messages including death and dying.
- Maintains an environment that promotes patient and personal safety.
- Assists in helping patients move through the hospital system.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Minimum of one year of experience as an interpreter.
- Ability to speak English and Spanish (or other language) fluently and to work effectively with Hispanic (or other specific population.)
- In depth knowledge of medical terminology, and successfully pass a medical terminology course.
- Training and/or experience in medical interpretation via face to face or phone, and successfully pass interpreter course.
- Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers and interpreter.
- Demonstrate ability to relate to people in a warm and consistently friendly manner. Teamwork orientation, commitment to customer service excellence and collaborative approach required.
- Ability to remain flexible and ability to exercise tact and judgment regarding personal/confidential matters.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
Education, Knowledge, Skills and Abilities Preferred:
- Associate's or Bachelor's Degree.
- Prior experience as an interpreter in a healthcare setting or related field.
