Description:
Primary Goal: GLOBO ASL Interpreters deliver American Sign Language Interpretation Services to GLOBO’s hearing and Deaf clients. As members of the GLOBO team, ASL Interpreters navigate a bilingual, bicultural environment and bridge communication gaps between hearing and Deaf worlds. GLOBO ASL Interpreters contribute to compliance of the ADA and 504 Act and are the front-line representatives of GLOBO responsible for ensuring communication access happens across all clients – including legal, medical, insurance and educational industries. Beyond the scope of interpreting, GLOBO ASL Interpreters provide assistance in developing interpreter training and provide quality reviews for interpretation services for encounters interpreted
Responsibilities:
- Effectively interpret between American Sign Language (ASL) and spoken English
- Assist with the development of linguistically and culturally appropriate learning tools for GLOBO service delivery
- Demonstrate full compliance with GLOBO standards, policies, and customer service guidelines
- Maintain any national, state, provincial, or local licensure and/or certification as required to deliver ASL interpretation for any of GLOBO’s clients
- Possess the ability to work effectively in an environment with limited oversight that may include, but is not limited to, call monitoring, mentoring, and evaluations
- Represent and live out GLOBO’s core values and communicate Client interests internally to GLOBO
- Follow ethical codes that protect the confidentiality of information and other professionally established ethical tenants.
- Willingness to meet the communication needs of Deaf consumers, including demonstrating proficiency in ASL, Transliteration, SEE, and other interpreting modes as appropriate.
- Commit to professional development and maintain good standing with the applicable certification board.
- Interpret messages simultaneously and/or consecutively into American Sign Language and English, respectively, orally and by using signs, maintaining message content, context, and style as much as possible.
- Compile terminology and information for interpretations, including technical terms such as those for legal or medical material.
- Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors.
- Refer to reference materials, such as dictionaries, lexicons, encyclopedias, and computerized terminology banks, as needed to ensure interpretation accuracy.
- Other duties as assigned
Requirements:
Required Minimum Education and Experience:
- Valid certification from BEI and/or RID.
- Must maintain valid certification in good standing with BEI or RID
- High School Diploma
- 5+ years related experience and/or training.
- Demonstrate native fluency in American Sign Language and English.
- Ability to read, write, and interpret from English into ASL.
- Interpret in ASL and spoken English for extended periods of time
- Confident in being able to troubleshoot basic technical issues
- Able to work in an environment that is fast-paced, dynamic, highly regulated, and customer service-focused
- Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
- Experience with Google Docs and Apple/Mac Operating System preferred
Additional Preferred Requirements:
- Ability to work independently in a decentralized environment without the reliance on direct authority
- Highest level of personal and professional integrity and ethics
- Broad understanding of current and emerging technology practices
- High level of initiative, accountability, and follow-through
- Value strong teamwork and collaboration skills
- Demonstrated problem-solving and decision-making skills
- Ability to manage multiple initiatives and projects and prioritize needs
- Strong sense of service and passion for the company and business
- Authorized to legally work for any employer in the United States
- Willingness to submit to any requested background checks
- Fluent in English
