Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries – so for us changing the way the world works is all in a day's work.

As a Senior UX Program Manager, you'll work from the Design Systems team to manage horizontal program initiatives that cut across Smartsheet product areas. You'll leverage Product, Engineering and Design processes to implement a roadmap and deliver exceptional experiences to our users. You will build connections across the organization, set priorities for your programs, and work alongside Smartsheet leadership to deliver on our promises to customers.

This role will report to the Design System Director and can be located remotely from any state in the United States where Smartsheet is a registered employer or in our Bellevue, WA Headquarters.

You will:

Work closely with UX designers, product managers, engineers, and other stakeholders to align program goals with overall business objectives
Define program and project success metrics, influence stakeholders to take action, and validate the impact of solutions
Be a strong and vocal advocate for the value of high standards from both the user and business POV
Monitor program inputs and outputs to identify opportunities to learn and teach through each commitment, seek force multipliers, and dismantle systemic barriers
Identify and mitigate risks, tracing progress, resolving conflicts, ensuring quality and reporting on status
Understand the needs and priorities of multiple stakeholders/users to improve program effectiveness and drive adoption of accessibility
Foster positive relationships with internal and external partners involved in the program
Establish and maintain a framework and mechanisms to guide decision making that errs on the side of the customer while demonstrating a deep understanding of technical and business factors
Support other duties as needed

You have:

6+ years program management experience (at least 4 in an i18n, l10n, or a related role)
Willingness to explore opportunities to leverage automation and technology to streamline the creation, maintenance, and distribution of UX resources
A firm grasp across key concepts in UI, UX, localization, and accessibility standards
Familiarity with internationalization principles, Translation Management Systems, i18n tools (e.g. Globalyzer)
Experience rolling out new tools or capabilities, including training/supporting cross-functional internal customers
Experience across geographically distributed teams; Proficiency in a second language is a big plus
Excellent communication, facilitation, interpersonal skills, to clearly communicate and lead a diverse, multi-disciplinary team. Able to translate technical concepts to a business and non-technical audience
Experience working in SCRUM/Agile frameworks
A team player able to build and maintain technical relationships, to manage priorities and demands from stakeholders across the company, and create consensus and approvals without direct reporting lines
Strong work ethic, integrity and collaborative approach to work. Willingness to roll up your sleeves and get things done
Quick to learn and understand new technical concepts and technologies. Takes smart risks and champion new ideas
Strong bias for action and an ability to deal with great ambiguity

Get to Know Us:

At Smartsheet, we've created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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Senior UX Program Manager