Skills
Medical terminology
Legal terminology
Insurance terminology
HIPAA - FWA
Appointment setting
Customer service
Patient intake
Talent recruitment
Fluent English
Native Spanish speaker
About
With over six years of professional experience, I have developed a versatile skill set working as a medical interpreter, HR manager, and customer support agent. As a VRI/OPI medical interpreter, I have facilitated seamless communication between healthcare providers and Spanish-speaking patients, ensuring clarity and cultural sensitivity in high-stakes medical settings. This role has deepened my knowledge of medical terminology and strengthened my ability to think quickly and accurately under pressure.
In human resources, I have gained expertise in employee relations, and compliance. My experience includes recruitment, onboarding, and fostering positive workplace environments, always aiming to align employee satisfaction with organizational goals.
Additionally, my work in customer support involved managing booking and appointment confirmations for various businesses. I’ve excelled in providing clear, empathetic communication while efficiently handling a high volume of client interactions, showcasing my problem-solving skills and dedication to excellent service.
These roles have collectively sharpened my adaptability, communication, and people-centered approach across diverse professional environments.
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