Skills
Feedback processing and delivery, Vendor training, Team management, Good documentation practices, Ability to work in a fast-paced environment.
About
Experienced quality control specialist and team coordinator with a background in ESL education and multilingual content review. Transitioning from ESL teaching to the language services industry, I have developed expertise in quality control processes, linguistic validation, and client-specific content management. Currently serving as a QC Lead Coordinator, I oversee my team, manage final quality assurance processes, and lead the development of QC checklists, guidelines, and training materials. I collaborate with different teams across the board to maintain high-quality standards, optimize workflows, and ensure adherence to style guides and client requirements. My role also includes glossary and terminology management, provide guidance on quality control workflows and best practices, and continuous process improvement to enhance multilingual project accuracy and efficiency.
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