Details
Skills
PROJECT & CUSTOMER SUCCESS
• Project Management
• Localization Project Management
• International Project Management
• Customer Success Management
• Strategic Account Management
• Stakeholder Engagement
• Retention & Upsell
• Quarterly Business Reviews (QBRs)
• Cross‑functional Leadership
• Vendor Management
TECHNOLOGY & TOOLS
• SaaS Platforms
• CAT Tools (Trados Studio, memoQ, Memsource, LanguageWire Translate)
• Translation Management Systems (XTRF, Agito)
• AI/MT Workflows (Machine Translation, Post‑Editing)
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook etc.)
• Microsoft Teams, SharePoint, OneDrive
• CRM Systems (Dynamics 365 CRM)
• Business analytics (Power BI)
PROCESS & OPERATIONS
• Process Optimization
• Digital Transformation
• Workflow Design & Automation
• Quality Assurance & Continuous Improvement
• Risk Management
• Budgeting & Resource Allocation
• Reporting & Documentation
LANGUAGES & COMMUNICATION
• Swedish (native)
• English (fluent)
• Strong Written & Verbal Communication
• Negotiation & Presentation Skills
BUSINESS & STRATEGY
• Commercial Growth
• Business Development
• Change Management
• Data Analysis & Structured Reporting
• Contract Management
About
Senior Project Manager and Customer Success Manager with nearly 25 years of experience in translation, localization, and multilingual project delivery. My core skills include strategic account management, SaaS and AI/MT workflows, process optimization, and cross‑functional leadership. Throughout my career I have achieved measurable results such as driving customer retention and upsell, leading international teams through digital transformation, and delivering large‑scale projects on time and within budget. My previous roles at companies such as LanguageWire, Amesto Translations, AAC Global, and Lionbridge have given me deep expertise across industries and the ability to combine operational excellence with strong client relationships. I am fluent in Swedish and English, and I am open to national, international, and hybrid opportunities where I can contribute to sustainable business growth.
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