M. F.

Skills

Native-level proficiency in Italian, English, and Spanish, Cultural adaptation of content, Linguistic quality assurance (LQA), Translation and localisation of marketing materials, Website localisation and analysis, SEO optimisation for multiple languages, Terminology management and glossary creation, Use of translation management systems, Cultural sensitivity and awareness

SEO-optimised content writing, Blog post and article creation, Web copy and product description writing, Keyword research and analysis, Audience engagement and storytelling

Customer service excellence, Cash handling and POS system operation, Inventory management and stock control, Sales techniques and up-selling, Conflict resolution and problem-solving, Team leadership and management, Performance tracking and reporting, Mystery shopping preparation and execution

Content Management Systems (WordPress, Shopify)
SEO tools (NeuronWriter, Google Keyword Planner)
Analytics tools (Google Analytics)
E-commerce platform management
Basic graphic design (Canva)