M. N.

Skills

Capacity and Headcount Planning: Proactive resource allocation and staffing optimization based on project scopes, budgets, and requirements
KPI Monitoring & Reporting: Skilled in creating dashboards, monitoring metrics, and implementing improvement strategies
Regulatory Compliance: Ensuring adherence to business rules, SLA requirements, and client specifications across diverse operations
Stakeholder Management: Strong interpersonal and communication skills to engage with onshore teams, finance, talent acquisition, and clients
Process Optimization: Expertise in process automation, quality improvement, and waste reduction to enhance productivity
Team Leadership: Staff mentoring, succession planning, performance evaluation, and career guidance to build high-performing teams
Problem Solving: Skilled in addressing unplanned demands, scheduling conflicts, and staffing gaps efficiently

About

With over 14 years of experience, I have a proven track record of leading teams to develop and implement high-growth strategies across diverse media sectors. I bring more than 10 years of expertise in media and localization, including research, leadership, content management, quality control, and end-to-end project management.