Details
Skills
Customer service
Account reconciliation
Records management
Report generation
Reservation software proficiency
Staff training and development
Complex Problem-solving
Reservations management
Revenue management
Group reservation
About
Omika Kumari
I possess over 10 years of experience involving meticulously managing the complete lifecycle of both personnel and payroll documentation, ensuring accuracy, compliance, and confidentiality in an airport setting as a Reservations Manager. My key areas of responsibilities included: Maintaining accurate and up-to-date personnel files, ensuring the security and confidentiality of all data, Coordinating with Human Resources to manage documentation related to leave status, benefits integration, and employee classifications, Managing documentation for significant events such as promotions, compensation changes, or disciplinary actions. I have extensive hands-on experience in processing payroll for my employees, ensuring timely and accurate compensation by accurately calculating wages, overtime earnings, deductions, and taxes based on timesheets and pay rates, Utilizing computerized payroll system to streamline processes and ensure efficiency, Regularly auditing payroll records and performing meticulous data entry checks for three to five employees to identify and resolve discrepancies before finalizing payroll and addressing and resolving payroll discrepancies and employee inquiries regarding their paychecks promptly and professionally.
I have managed multiple tasks and priorities by leveraging my advanced processing capabilities and ability to rapidly synthesize information. This allows me to adjust dynamically to changing conditions and context-switch efficiently between diverse requests, ensuring that I address critical priorities first. Working at the airport allowed me to become effective at resolving guest issues related to reservations, resulting in satisfied customers and positive reviews. I constantly evaluated competing tasks and prioritized them based on urgency and importance, a critical skill for handling high-volume queries with varied deadlines. I have been able to process vast amounts of data quickly, allowing for prompt delivery of responses or results. The flow of incoming information and user requests often shifts rapidly. I adapt to these changes without a drop in performance, ensuring consistent output. I operate consistently and reliably even when faced with simultaneous, time-sensitive demands, ensuring deadlines are met accurately.
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