Y. D.

Skills

- Experience in using CRM-Systems: Salesforce and Selligent.
- Experience in working with SAP like P16 and Lean.
- Familiarity with MS Word, Excel, Outlook + Microsoft Edge, Google Chrome and Mozilla Firefox.
- Frequent user of internet tools as well as Google, Wiki, Multitran, ABBYY, Pons, Duden, Dict etc.

About

Thanks to many years' experience in customer service and sales B2B as well as B2C international environment (Inbound, Sales, Outbound, Lead Qualification, Up-Selling & Cross-Selling, Chat Sessions, E-Mail Processing), I have got a perfect command of English & German at a C1/C2 professional business level possessing exceptional reading comprehension and writing skills.

My mother tongue is Ukrainian. I speak Polish, too.

I really enjoy being engaged in customer service support & sales and I get a lot of pleasure from both of them. In my professional career, I have successfully supported and assisted customers from Germany, Switzerland, Austria and many other countries all over the world.

My aim is to deepen my knowledge, to master new things and to make use of available experience for the benefit of my future employer as well as the customers.

My motivation is as follows: Success, loyalty and customers' satisfaction resulting from my excellent service and my hard work, respectfully.

I am in search of a company where I could develop professionally and personally.

I've just got a passion for assisting others and creating support experiences that not only meet but also exceed customers' expectations:

- Self-motivated having outstanding discipline, and possessing keen attention to details;

- Customer-focused with a positive "can do" attitude;

- "No task too big, no task too small" approach;

- Strong interpersonal & communication skills;

- Goal-oriented being engaged in a high-pressure deadline-driven business environment;

- Able to multitask & process high volumes of data accurately and efficiently