Skills
• Qualifications:
• Expert in Translation tools and systems, including SDL Trados, TWS, MemoQ, XTM, Plunet, Across, Phrase, Memsource, TMS, Smartling, MateCat and many CAT tools.
• Experienced with QA tools such as Xbench & Linguistic Toolbox. CMS, and LQA tools, including XTM, Jira, WordPress, CaptionHub and GitHub.
• Expert in managing projects on Microsoft project and other AI assistant like Clickup and Pilot.
• Customer Success Management: Skilled at understanding customer needs, managing expectations, and providing timely support to ensure satisfaction and retention.
• Client Relationship Building: Proven ability to build and maintain strong relationships with clients, vendors, and cross-functional teams.
• Account Management: Proficient in managing customer accounts, ensuring renewals, and identifying upsell opportunities to maximize customer lifetime value (CLTV).
• Quality Assurance: Implement rigorous quality control measures to ensure the accuracy and consistency of translations.
• Review and edit translations to maintain high-quality standards.
• Conduct final quality checks before delivering the final product to the client.
• Vendor Management: Source and manage a network of qualified freelance translators and language service providers.
• Evaluate vendor performance and negotiate rates to ensure cost-effectiveness.
• Maintain a strong vendor relationship to ensure timely and high-quality deliverables.
• Process Improvement: Continuously identify opportunities to improve project management processes and workflows.
• Implement new tools and technologies to streamline operations and increase efficiency.
• Stay updated on industry trends and best practices.
About
• Working and supervising on Translation, Transcription, interpretation, Voice over and DTP projects, and make sure all deliverables delivered on time and within budget.
• Responsible for overall schedule and budget performance, selection and management of the team, ensuring the quality of the ongoing projects and serving as the primary point of contact for the client throughout the project.
• Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation.
• Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met.
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.
• Assist the team in maintaining project glossaries and guidelines.
• Coordinated with internal teams and external agencies to maintain high standards of accuracy and cultural relevance.
Project Manager, Future Group
Jan 2022 – Feb 2023
• Identifying the key requirements and translation project specifications and following the procedures and specifications throughout its production.
• Supervising and monitoring the translation project preparation process.
• Assigning a competent translator or translators to the translation project.
• Monitoring to ensure compliance with the agreed schedule and deadlines.
• Making sure that the project does not exceed the agreed budget.
• Performing different checks for files to make sure they match client requirements before delivering the service.
Profile Photo
