Role: ServiceNow SME (Language Translation Focus)

Location: Boulder, Colorado

Full Time

ServiceNow SME (Language Translation Focus)

We are seeking an experienced ServiceNow Subject Matter Expert with deep expertise in internationalization and language translation functionality. The ideal candidate will troubleshoot complex translation issues, perform root cause analysis, and develop a structured resolution plan to stabilize and optimize multi-language environments.

Key Responsibilities:

Diagnose and resolve ServiceNow language translation and localization issues
Review translation tables, message keys, dictionary entries, and language packs
Assess internationalization (i18n) configurations and multi-language implementations
Conduct root cause analysis and recommend scalable, long-term solutions
Collaborate with technical teams and stakeholders to implement fixes
Provide documentation and knowledge transfer post-resolution

Required Experience:

Strong hands-on experience with ServiceNow platform configuration and administration
Proven expertise in ServiceNow internationalization, translation plugins, and multi-language deployments
Experience troubleshooting platform-level configuration and UI translation inconsistencies
Ability to work independently in a diagnostic and advisory capacity

PRI Global

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ServiceNow SME -Language Translation Focus