Clearly Local is seeking to add a new project manager for our Customer Success team.
The project manager is responsible for the day-to-day project execution, working closely with the team members from different teams such as Customer Success, Solution & Architecture, Language & Resource, Sales & Marketing, Quality Assurance, and Finance. The project manager is also the primary client contact and a key to establishing and maintaining a long-lasting relationship with clients.
Responsibilities
- Manage client requests and digest the instructions
- Serve as a liaison between clients and operation teams
- Lead the project analysis process and submit quotes and schedules to clients
- Share the requirements with the team members and ensure the proper implementation
- Track project schedule, ensure quality delivery, and control the budget
- Prepare account proposals and reports for clients
- Collect clients’ feedback and evaluate clients’ expectation
- Lead meetings with clients for project and proposal reviews
- Hold internal meetings for workflow optimization and problem-solving
- Work with Language & Resources team for the delivery quality management and resource allocation adjustment
- Supports Sales & Marketing team to work on new initiatives
Desired Experience and Skills
- Previous experience in the localization industry
- Great communication skills, both spoken and written in English
- Ability to work under pressure and meet tight deadlines
- Ability to multitask to execute multiple projects simultaneously
- Ability to drive for results proactively
- Strong organizational skills
- Strong critical thinking skills
- Strong customer service and innovative problem-solving skills
- Ability to learn new skills and technology quickly
- Attention to details
- Advanced skills in MS Office (Excel, Word, Outlook, PowerPoint)
The position would allow you to work remotely with the team.
If you’re interested in this position, please send your CV to join_us@clearlyloc.com.
