Job
Manager, Subtitling Coordination
Description
Job Description
Position Title
Manager, Subtitle Coordination
Position Summary
The Manager of Subtitle Coordination will oversee a team of subtitling coordinators and team leads responsible for planning and executing a variety of subtitling projects. Working with global counterparts, you will establish and improve processes for project management, promote best practices, and ensure client expectations for quality and on-time delivery are met. If you have a passion for collaboration with international cross-functional teams, providing exceptional customer service to internal and external customers, designing workflows for optimal efficiency and quality, and adapting to change in a fast-paced industry, this is the perfect role for you.
Primary Responsibilities
- Oversee the coordination of the end-to-end production lifecycle of subtitling projects in our proprietary cloud-based platform for localization services.
- Oversee direct reports in the Asia-Pacific region, monitoring their performance, conducting one-to-one meetings and performance evaluations.
- Maintain an accurate picture of current coordination capacity and future capacity needs using available technology, including Deluxe’s cloud-based platform, Sfera, collaborative documents and Deluxe client teams and resources.
- Mentor and support team members, especially junior leaders in their development as people managers
- Liaise with various departments to provide schedules for urgent capacity requests
- Foster a nimble and customer-oriented team culture with a “can-do” attitude and a healthy respect for creative intent and the art of subtitling.
- Collaborate with global Subtitle Coordination leadership and other key stakeholders to establish and promote best practices for project management that support quality, on-time delivery and scalability.
- Participate in onboarding new clients and workflows with global team management and key stakeholders in the end-to-end production chain.
- Particpiate in various initiatives that involve innovation, quality assurance, and performance improvement initiatives in line with business unit and company goals to meet KPI targets.
- Maintain and track departmental performance metrics.
- Primary point of escalation for quality and capacity concerns regarding the Subtitle Coordination team. Perform/delegate root cause analysis and propose and implement preventive actions.
- Supervise and execute/delegate all production-related Sfera development scoping, documentation, and testing.
- Supervise and execute/delegate all production-related training, leveraging production staff, Training teams, and technology solutions to do this at scale.
- Secondary point of escalation for production issues.
- Maintain a flexible work schedule according to business needs.
What You Bring
- Comprehensive project management experience in localization, preferably for media & entertainment
- 5+ years of experience in managing complex projects
- Ability to motivate and manage individuals to consistently perform and improve.
- An attraction to applying deep critical thinking to difficult problems
- The ability to clearly communicate client expectations, project requirements and goals
- The ability to identify risks and effectively manage activities to minimize impact
- The ability to engage with and motivate culturally diverse, distributed teams (listen, influence, lead)
- Impeccable verbal and written communication skills
- Translation experience or knowledge of other languages is an asset
