About the Role
Ready to shape how millions worldwide experience Uber? Our dynamic Localization team is on the hunt for an experienced Localization Program Manager to tackle our rapidly expanding global needs. This isn't just about translation; it's about making Uber and Uber's client feel truly local everywhere. You'll be at the heart of our global strategy and expansion, leading crucial cross-functional, cross-organization collaborations with multiple clients. Your mission? To guarantee flawless, high-quality launches that resonate culturally and arrive perfectly on time. If you're passionate about bridging cultures and driving global impact in a fast-paced, innovative environment, this hybrid role in Sunnyvale, CA, is your next big move. Come help us build the future of global experiences at Uber!
About the Team
The Localization Technology team is expanding and seeking a Program Manager with experience working with both internal stakeholders and external clients and vendors. This team thrives on tackling complex challenges and bridging operational gaps. As part of the team, you'll be empowered to take on meaningful problems, collaborate closely with cross-functional clients, and find satisfaction in delivering impactful solutions
What the Candidate Will Do
- Manage end-to-end localization of Uber products and external clients assets across all supported languages including initial planning & consultation, delivery of localized content, LQAs, and bug routing
- Review and influence product requirement documents (PRDs/RFCs) related to new products/features as well as tools and systems that can improve globalization (g11n) across Uber
- Manage localization of product and marketing related comms with various assets (survey, website, SMS, in-app messaging, etc) across all regions
- Proactively support or suggest internal and cross-functional initiatives to identify areas for process improvements across different teams
- Identify Localization tool & process gaps and work with Localization Operations to enable efficiencies
- Work closely with localization vendors and providers, following up during business hours in timezone of regional location, to ensure smooth execution of tasks and on-time deliveries
Basic Qualifications
- 3+ years of experience in localization Program or Project management (within the Client / Vendor facing side or within a relatable field)
- Bachelors Degree
Preferred Qualifications
- Great understanding of localization and internationalization issues
- Experience with managing budgets and creating estimates
- Strong vendor side experience working with fortune 100 companies with enterprise level localization teams
- Self-directed - ability to take initiative in identifying and solving large problems
- Ability to navigate ambiguity, work independently and be able to chart direction of projects/program, especially while operating in a different region
- Very detail-oriented, quality-focused and proactive
- Excellent written, verbal communication, and presentation skills and the ability to manage multiple and diverse stakeholders across businesses and leadership levels
- Ability to learn new tools/systems quickly
- Experience using CAT tools to manage localization pipeline & workflows (e.g. Idiom WorldServer, Phrase, and Trados)
- Experience managing localization of various content types such as but not limited to UI, HC, Marketing, & Legal
Understand about operation, MT / TM and tech enablement, including able to use Google suites (Sheet, doc and slide)
For Sunnyvale, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
