This role will involve all aspects of overseeing and leading a portfolio of client accounts. Responsible for ensuring clients receive the quality of service that Vistatec aspires to and driving high quality, efficiency and profitability throughout the group. The role requires a high level of customer interaction both directly and through a strong partnership with sales.
Responsibilities:
- Coordination and ownership of accounts
- Responsibility for Ontime deliveries, quality and budgets in addition to customer satisfaction
- Effective communication at all levels – Internal, external and customer
- Drive continuous process improvement, establish standards of excellence and process efficiency within your accounts
- Proactive risk assessment planning
- Continuous monitoring and refinement of activities
- Strong financial understanding and process control
- Business Review input and participation
- Working within the required tools, and obtaining the Tool knowledge if this is new to you
- Effective Query and escalation handling
- Support and onboard new team members
- Manage the provision of business intelligence, quality & productivity metrics customized to customers’ needs
Requirements:
- Extensive localization knowledge 5+years
- Experience developing relationships with customers
- Strong written/verbal business communication and presentation skills
- Strong organizational skills
- Good knowledge of standard CAT packages
- Ambitious and with a desire to learn and progress
- Able to meet deadlines and work under pressure
- Solid understanding of how quality management feeds into client satisfaction and delivery targets
- Solid understanding of quality in the context of business needs
Department
Localisation Group
Job Title
Senior Localisation Project Manager
