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Translation Operations Manager

Canary Technologies • Full-time • Remote (United States) • 2w ago

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.

Join us in shaping the future of hospitality!

About the Role

We need a multilingual project manager to orchestrate translations across our 35+ language hospitality platform. This role is about people, process, and translation quality. You will be working with language experts, using your deep understanding of web i18n to manage translation files and specify work for developers. You'll inherit a system with incomplete translations for many languages.

Within 6 months, you'll have built a smooth operation which incorporates expertise from your network of language experts, and can quickly update our translations in response as new features ship. No more Arabic text reading backwards. No more German words breaking the UI. No more Japanese customers complaining about robotic phrasing. You understand that good localization is invisible - users just feel at home. You'll partner with developers, designers (who need heads-up on text formatting, RTL languages and line-breaking words), and most importantly, native speakers who'll tell you when something sounds off. If you geek out about linguistic nuances and love building processes that scale, let's talk.

Responsibilities

- Build and manage a network of trusted translators and language reviewers
- Design quality workflows that catch cultural missteps before customers do
- Create style guides that make "Check-in" feel natural in Thai, Arabic, and German
- Coordinate developer efforts where required, and be able to make direct changes to translations using a translation tool (Lokalize preferred)
- Know how to get the best out of AI-based approaches to translation using LLMs.
- Be the voice of international users in product discussions

Qualifications

- 3+ years managing localization for consumer software products
- Proven vendor management skills with translation agencies and freelancers
- Track record of shipping culturally-adapted (not just translated) products
- Experience building quality review processes that actually work
- Desirable: English + professional fluency in at least one other language

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.