Localisation Program Manager
Location: London (Hybrid 2 days per week in office)
With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
The Role
The Localisation Team is a multicultural and complementary team of Localisation Program Managers passionate about building a quality native experience for users all over the world. You will be responsible for handling a variety of localisation projects and optimizing processes to ensure a balance of end quality, speed of delivery, cost and partner happiness. This role reports to the Technical Program Manager - Principal. Localisation Program Managers at OpenTable own project handling, delivery, workflow and quality optimization for a specific business area, working in close collaboration with the relevant teams across the business. An analytical mind, effective communication, outstanding project management and problem solving skills as well as an in-depth knowledge of localisation and internationalization are important to this role.
Main Responsibilities
- Lead projects and workflows end-to-end to deliver high quality localisation for a variety of business functions and content streams
- Ensure localization requests are delivered on time and to quality standards
- Facilitate kickoff and debrief meetings if vital for larger projects
- Coordinate quality checks on delivered translations
- Supervise tools and workflows, report issues and drive improvements based on user feedback
- Identify and build tickets for localization issues, follow up on reported issues
- Coordinate LQA and support other quality-focused initiatives
- Respond to translators’ questions about specific projects
- Support the launch of new features or locales
- Update documentation on localization processes and ensure information is always complete and up to date
- Analyse current problems in workflows and tools, provide recommendations and implement scalable solutions
Please Apply If
- Minimum 4 years of localization project management experience
- Experience in localization and internationalization, client-side
- Experience with CAT tools
- Proven knowledge of localization standard methodologies
- Excellent problem solving skills
- Excellent verbal and written communication in English
- Strong analytical skills and a phenomenal attention to detail
- Knowledge of multiple languages
- A high sense of ownership
- A growth mindset and an appetite for knowledge
Preferred Skills
- Experience with LQA
- Experience with Machine Translation and post editing as part of localization workflows
- Experience with JIRA
Benefits And Perks
- 5 weeks paid vacation
- Private health & dental insurance
- Income protection and life assurance
- Employee Assistance Program - including 24/7 GP & free legal advice
- Pension plan contributions
- Discounted gym membership
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to HeadSpace
- Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- No meeting Fridays
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Bike2Work
- Season ticket loan
- Social events & Thursday happy hours
- Free lunch 2 days per week
Diversity, Equity, and Inclusion
At OpenTable, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation(s).
