As a collaborative and detail-oriented Localization Program Manager on Mind the Gap team, you will have a unique opportunity to drive meaningful improvements in how millions of customers interact with Amazon in their preferred languages. You'll influence and drive our overall localization strategy, lead key projects, oversee programs that enhance the customer experience, and determine long-term strategies to increase efficiency. Your expertise in content management, stakeholder collaboration, and data-driven process improvement will ensure Amazon's content is consistently available and accurate in all supported languages.
Key job responsibilities
- Lead Mind the Gap programs to identify, prioritize, and resolve translation coverage and quality gaps
- Investigate root causes of issues and propose effective resolution strategies
- Evaluate, recommend, and influence improvements to localization tools and workflows
- Collaborate cross-functionally with business, engineering, and operations teams to align priorities
- Demonstrate a solutions-oriented mindset to address ambiguity and deliver results
- Leverage data and metrics to measure progress and continuously enhance the localization process
- Evangelize internationalization and localization best practices.
A day in the life
Your typical day will involve determining the best testing platform to proceed with, setting statistical requirements, and setting framework of evaluation to drive meaningful insights into the business opportunity (entitlement) of content in a specific area of the customer experience. You’ll work with data engineers as well as tech and non-tech project managers to ensure seamless execution in the least amount of time. You will own the overall strategy of the translation quality impact program, working to balance statistical relevance with relational logic.
About the team
The Localization Program Manager will be part of the Mind the Gap (MTG) team, under the broader Translation Services (TS) organization at Amazon. TS is Amazon's center of excellence for global content translation, serving 2,700+ Amazon teams. We ingest and translate content via machine translation (MT) and human editing, and deliver translated content via build and tier-1 runtime APIs.
MTG’s focus is creating and using data signals to identify high-value opportunities that improve the customer experience so customers can seamlessly access Amazon content in their preferred languages.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
