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Implementation Manager

Propio • Full-time • Overland Park, Kansas, United States • $68.38k - $107.46k / year • 2m ago

Description:

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.

The Implementation Manager will own and oversee the technical integration of client accounts and strategic partnerships across multiple verticals. This position serves as the primary point of contact and project manager during the integration phase, responsible for coordinating cross-functional collaboration with business development, operations, product development, quality, and executive leadership. The Implementation Manager will manage and deliver complex FHIR-based healthcare integrations, SSO implementations, Oracle integrations, and enterprise workflows, ensuring client satisfaction, retention, and growth. This associate will also identify and drive opportunities for expansion within existing accounts, leveraging consulting expertise, technical knowledge, and business acumen to support the ongoing success of Propio service lines.

Strategic Planning and Execution: Develop and execute project plans for FHIR-based integrations, SSO connections, and Oracle workflows, including onsite assessments, remote implementation, and integration delivery while proactively identifying risks and providing solutions to challenges.
Consultation: Serve as a trusted advisor for new and existing clients by understanding their unique business and technical needs, providing consultative guidance on interoperability, scalability, and best practices.
Technical Solutioning: Lead technical discovery, design, and configuration of FHIR APIs, SSO integrations (SAML, OAuth, OIDC), and Oracle system integrations, aligning solutions with client requirements and security standards.
Training: Design and deliver technical training sessions and collateral to support IT teams and business users during and after implementation.
Change Management: Collaborate with client stakeholders to create and implement frameworks that optimize system adoption and educate end users.
Opportunity Development: Partner with account management and sales teams to identify expansion opportunities within existing accounts, positioning additional services and integrations to enhance client value.
Process Improvement: Identify, document, and implement best practices for integration delivery to improve efficiency and client experience.
Industry Expertise: Stay current on interoperability standards, Oracle platform capabilities, SSO protocols, and healthcare IT trends to bring innovation and expertise to the team.
Cross-functional Collaboration: Partner with internal product, engineering, and support teams to troubleshoot, resolve, and enhance integration solutions.
Transition Management: Work closely with the Client Success team to ensure seamless transition from implementation to long-term support.
Value Delivery: Expedite client time-to-value by ensuring integrations are delivered efficiently and configured to meet business needs.
Other duties as assigned.

Requirements:

Bachelor’s degree in Computer Science, Information Systems, or 3 years equivalent work experience.
Minimum 2+ years’ experience in application and integration implementation, preferably in healthcare or enterprise IT.
Proven expertise in FHIR standards, APIs, and healthcare interoperability.
Hands-on experience with SSO integrations (SAML, OAuth, OIDC).
Strong background in Oracle applications or database integrations.
Experience in a client-facing role, serving as the primary technical lead.
Strong consulting and communication skills, with the ability to translate technical concepts into business outcomes.
Intermediate to advanced proficiency in Microsoft Office (Excel, PowerPoint, Word).
Ability to proactively solve problems and manage competing priorities.
Preferred: Experience in consultative solution selling or account expansion.

Travel Requirements: