Job Title: Language Interpreter – Spanish
Department: Customer Support / Language Services
Location: 101 E. Kennedy Blvd, Tampa, FL 33602
Job Type: Full-time
Pay: $20-$24
Shift: Monday through Friday(EST working hours)
Reporting To: Call Center Manager
Job Summary:
We are seeking a skilled and experienced Language Interpreter fluent in Spanish and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.
Key Responsibilities:
- Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls.
- Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
- Accurately relay information without adding, omitting, or distorting the meaning.
- Handle confidential and sensitive information with discretion and professionalism.
- Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
- Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
- Adhere to call handling metrics, quality benchmarks, and compliance requirements.
- Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.
Required Skills & Qualifications:
- Fluency in Spanish and Second Language – English spoken
- Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.
- Prior experience in language interpretation is highly preferred.
- Excellent listening, retention, and note-taking skills.
- Strong interpersonal and communication skills, with the ability to maintain a professional tone.
- Ability to work in a fast-paced, high-pressure environment.
- Basic understanding of cultural sensitivities and appropriate communication etiquette.
- Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.
Educational Qualifications:
- Bachelor's degree in any discipline.
Think global. Think BIG.
Visit us: https://biglanguage.com
Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
Work Location: In person
